Mandarin-Speaking Healthcare Virtual Assistant

Snapscale; Davao City; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

HMO after 3 months

Attendance bonuses

Referral Bonus

Leave benefits

Internet allowance

Salary increase

Career growth

Supportive environment

Job summary

Snapscale is seeking a reliable Mandarin-speaking Healthcare Virtual Assistant (HVA) to support a US-based multi-specialty medical practice. The role includes administrative, front-office, and patient coordination tasks across Ophthalmology, Dermatology, and Orthopedics.

You will manage patient information with confidentiality and operate across multiple clinic locations. The ideal candidate is organized, proactive, and capable of handling multiple tasks while maintaining accuracy and

Qualifications

• Fluent in Mandarin and English.
• Experience as Healthcare Virtual Assistant or similar role.
• Familiarity with Ophthalmology, Dermatology or Orthopedics is a plus.
• Experience using EMR/EHR systems; ModMed is advantageous.
• Excellent attention to detail and organizational skills.
• Knowledge of HIPAA and protecting PHI.
• Ability to work independently and meet productivity targets.

Responsibilities

• Handle inbound patient calls, inquiries, and appointment scheduling using ModMed.
• Coordinate appointment rescheduling, cancellations, and updates via phone, email, and text.
• Assist with patient intake and ensure accurate collection and entry of patient information.
• Maintain and update patient records in the EMR system.
• Manage incoming and outgoing electronic faxes (e-faxes).
• Track and coordinate referrals.
• Assist with insurance verifications.
• Provide general administrative, receptionist, and front-office support to physicians across locations.
• Maintain organized patient records and confidentiality of medical information.

Skills

Mandarin

English

EMR/EHR systems

ModMed

Tools

EMR/EHR systems

ModMed

Job description

Snapscale is seeking a reliable Mandarin-speaking Healthcare Virtual Assistant (HVA) to support a US-based multi-specialty medical practice. The role includes administrative, front-office, and patient coordination tasks across Ophthalmology, Dermatology, and Orthopedics.

You will manage patient information with confidentiality and operate across multiple clinic locations. The ideal candidate is organized, proactive, and capable of handling multiple tasks while maintaining accuracy and