Mandarin-Speaking Global Banking Fraud Analyst

Testing Site - JPMC; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Testing Site - JPMC is seeking a Global Banking Fraud Analyst to join the Global Banking Client Fraud Experience program. The role focuses on applying cybersecurity controls, anti-fraud strategies, and data analysis to investigate, resolve, and prevent fraud while ensuring secure client experiences.

The analyst will handle payment validation, review fraud alerts, and collaborate with internal partners to minimize client loss and maximize recovery opportunities, while documenting interactions and

Qualifications

• Bilingual with effective communications in Mandarin and English.

Responsibilities

• Handle outbound and inbound calls to validate Wires/ACH payments and educate clients on payment validation best practices.
• Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence.
• Prioritize cases to meet payment cut-offs and Service Levels.
• Address lookalike domain alerts and investigate fraudulently negotiated items, including checks and withdrawals.
• Process ACH and Wire transactions and manage client communications regarding transaction disposition.
• Analyze client transactions to identify higher-risk transactions requiring engagement with clients or relationship teams.
• Authenticate, validate, and process Check Fraud and ACH/WIRE claims, tracing monetary funds, and providing updates through resolution.
• Utilize systems such as Outlook, Unity, Navigator, Customer Assist to manage workflows.
• Build and strengthen relationships with internal partners and clients.
• Project a confident and professional presence to clients and internal partners.
• Escalate confirmed fraud payments and follow procedures to secure client profiles.

Skills

Bilingual: Mandarin & English

Effective communication

Time management

Organizational skills

Problem-solving

Adaptability

Multitasking

Teamwork

Tools

Outlook

Unity

Navigator

Customer Assist

Job description

Testing Site - JPMC is seeking a Global Banking Fraud Analyst to join the Global Banking Client Fraud Experience program. The role focuses on applying cybersecurity controls, anti-fraud strategies, and data analysis to investigate, resolve, and prevent fraud while ensuring secure client experiences.

The analyst will handle payment validation, review fraud alerts, and collaborate with internal partners to minimize client loss and maximize recovery opportunities, while documenting interactions and