Mandarin Luxury Client Care Specialist - Help Desk

J-K Network Services; Pasay; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

13th Month Pay

Sick leave & Vacation Leave

HMO

Laptop provided

Job summary

A European Contact Center is seeking a Mandarin Help Desk Specialist in Pasay City. The role involves providing top-notch customer support to Mandarin-speaking clients, troubleshooting technical issues, and ensuring high-quality service aligned with luxury brand standards. Ideal candidates are fluent in Mandarin and English, have customer service experience, and possess technical troubleshooting skills. Various company benefits include a 13th-month pay and a shifting work schedule.

Qualifications

• Proficient in Mandarin and English (speaking, reading, writing).
• Experience in a Technical Help Desk is an advantage.
• Knowledgeable in troubleshooting website accounts.

Responsibilities

• Provide customer support to Mandarin-speaking clients through various channels.
• Troubleshoot basic website and technical concerns.
• Assist customers with account navigation and registration.
• Support online transactions including payment concerns.
• Handle inquiries related to product information and promotions.
• Ensure high-quality customer service aligned with brand standards.
• Document customer interactions and resolutions.

Skills

Proficient in Mandarin

Proficient in English

Customer Service

Technical Troubleshooting

Education

Undergraduates or degree holders of any course

Job description

A European Contact Center is seeking a Mandarin Help Desk Specialist in Pasay City. The role involves providing top-notch customer support to Mandarin-speaking clients, troubleshooting technical issues, and ensuring high-quality service aligned with luxury brand standards. Ideal candidates are fluent in Mandarin and English, have customer service experience, and possess technical troubleshooting skills. Various company benefits include a 13th-month pay and a shifting work schedule.