Mandarin Help Desk Specialist (Hybrid upon regularization)

J-K Network Services; Pasay; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Sick leave & Vacation Leave

HMO

Government Mandated Benefits

Laptop provided

Job summary

An international contact center is looking for a Mandarin Help Desk Specialist to provide customer support for Mandarin-speaking clients. The role involves assisting with technical concerns, online transactions, and product inquiries, maintaining high luxury brand standards. Candidates should be fluent in Mandarin and English. Experience in customer service and technical help desk is advantageous. The position is located in Pasay City and offers a shifting work schedule.

Qualifications

• Must be proficient in Mandarin speaking, reading, and writing.
• Experience in Technical Help Desk is a big advantage.
• Knowledgeable in troubleshooting website accounts.

Responsibilities

• Provide customer support to Mandarin-speaking clients through phone, email, and chat channels.
• Troubleshoot basic website and technical concerns such as password reset and account recovery.
• Assist customers with website navigation and account maintenance.
• Support customers with online transactions including order placement and payment concerns.
• Handle inquiries related to product information and promotions.
• Ensure delivery of high-quality customer service.
• Accurately document customer interactions.

Skills

Fluent in Mandarin and English

Technical troubleshooting

Customer service experience

Education

Undergraduate or degree holder of any course

Job description

Position

Mandarin Help Desk Specialist (Pioneer Luxury Retail Account)

Work Location: Pasay City

Work Schedule: Shifting Schedule

Company Profile

An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports luxury retail businesses in developing their digital vision and driving transformation initiatives that sustain industry growth. They are currently looking for Mandarin-speaking professionals to support their Mandarin team.

Benefits

• 13th Month Pay
• Sick leave & Vacation Leave
• HMO
• Government Mandated Benefits
• Laptop provided

Requirements

• Open to Filipino-Chinese who are proficient in Mandarin and English (speaking, reading, and writing).
• Open to undergraduates and degree holders of any courses.
• Having experience in a Technical Help Desk is a big advantage.
• Having experience in Customer Services.
• Knowledgeable in troubleshooting website accounts.

Responsibilities

• Provide customer support to Mandarin-speaking clients through phone, email, and chat channels.
• Troubleshoot basic website and technical concerns such as password reset, account recovery, and system errors.
• Assist customers with website navigation, account registration, login issues, and account maintenance.
• Support customers with online transactions, including order placement, order tracking, payment concerns, and refund requests.
• Handle inquiries related to product information, availability, promotions, loyalty programs, and exclusive luxury brand services.
• Ensure delivery of high-quality customer service aligned with luxury brand standards and customer experience expectations.
• Accurately document customer interactions, resolutions, and follow-ups in the system.