Mandarin Luxury Client Care Specialist

J-K Network Services; Pasay; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

13th Month Pay

Sick leave & Vacation Leave

HMO

Laptop provided

Job summary

A European Contact Center is seeking a Mandarin Help Desk Specialist in Pasay City. The role involves providing top-notch customer support to Mandarin-speaking clients, troubleshooting technical issues, and ensuring high-quality service aligned with luxury brand standards. Ideal candidates are fluent in Mandarin and English, have customer service experience, and possess technical troubleshooting skills. Various company benefits include a 13th-month pay and a shifting work schedule.

Qualifications

• Proficient in Mandarin and English (speaking, reading, writing).
• Experience in a Technical Help Desk is an advantage.
• Knowledgeable in troubleshooting website accounts.

Responsibilities

• Provide customer support to Mandarin-speaking clients through various channels.
• Troubleshoot basic website and technical concerns.
• Assist customers with account navigation and registration.
• Support online transactions including payment concerns.
• Handle inquiries related to product information and promotions.
• Ensure high-quality customer service aligned with brand standards.
• Document customer interactions and resolutions.

Skills

Proficient in Mandarin

Proficient in English

Customer Service

Technical Troubleshooting

Education

Undergraduates or degree holders of any course

Job description

Job Description

Government Mandated Benefits

13th Month Pay

Company Profile: An international European contact center specializing in IT has expanded its presence in the Philippines. The company supports luxury retail businesses in developing their digital vision and driving transformation initiatives that sustain industry growth. They are currently looking for Mandarin-speaking professionals to support their Mandarin team.

Position: Mandarin Help Desk Specialist (Pioneer Luxury Retail Account)

Company Industry: European Contact Center

Work Location: Pasay City

Work Schedule: Shifting Schedule

Benefits

• 13th Month Pay
• Sick leave & Vacation Leave
• HMO
• Government Mandated Benefits
• Laptop provided

Requirements

• Open to Filipino-Chinese who are proficient in Mandarin and English (speaking, reading, and writing).
• Open to undergraduates and degree holders of any courses.
• Having experience in a Technical Help Desk is a big advantage.
• Having experience in Customer Services.
• Knowledgeable in troubleshooting website accounts.

Responsibilities

• Provide customer support to Mandarin-speaking clients through phone, email, and chat channels.
• Troubleshoot basic website and technical concerns such as password reset, account recovery, and system errors.
• Assist customers with website navigation, account registration, login issues, and account maintenance.
• Support customers with online transactions, including order placement, order tracking, payment concerns, and refund requests.
• Handle inquiries related to product information, availability, promotions, loyalty programs, and exclusive luxury brand services.
• Ensure delivery of high‑quality customer service aligned with luxury brand standards and customer experience expectations.
• Accurately document customer interactions, resolutions, and follow‑ups in the system.

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