Travel Customer Support Specialist

WebBeds; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

WebBeds is seeking a Customer Service Representative (Level 1) to deliver outstanding support to internal and external clients. You will handle bookings, inquiries, and issues with a focus on accuracy, speed, and empathy, while collaborating across teams to ensure excellent service delivery.

The role requires strong communication, problem-solving skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• Requires strong customer service experience or call centre exposure.
• Excellent written and verbal English communication skills.
• Ability to resolve issues with careful attention to details and proactive problem solving.

Responsibilities

• Provide exceptional customer service to Webbeds partners, addressing inquiries and resolving issues.
• Handle queries from clients, partner hotels and suppliers, including bookings and amendments.
• Build professional relationships with clients to understand and meet their needs.
• Utilize phone, email and chat to respond promptly and professionally.
• Troubleshoot using available tools and escalate when necessary.
• Demonstrate active listening to identify root causes and offer effective interventions.
• Navigate multiple priorities to ensure timely service delivery.
• Collaborate with teams to ensure seamless client coordination.
• Input and maintain accurate client data and bookings in systems.
• Follow processes to meet SLAs and uphold service quality.
• Communicate clearly in writing and speech to convey information accurately.

Skills

Excellent communication

Problem-solving

Attention to detail

Out-of-the-box thinking

Interpersonal skills

Teamwork

Organizational skills

Multi-tasking

Job description

WebBeds is seeking a Customer Service Representative (Level 1) to deliver outstanding support to internal and external clients. You will handle bookings, inquiries, and issues with a focus on accuracy, speed, and empathy, while collaborating across teams to ensure excellent service delivery.

The role requires strong communication, problem-solving skills, and the ability to multi-task in a fast-paced environment.