Travel Partner Support Specialist

WebBeds Services Inc.; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

WebBeds is seeking a Customer Service Representative (Level 1) to deliver outstanding support to our internal and external clients. You will handle enquiries, resolve issues, and provide accurate information across written and spoken channels.

This role emphasizes customer focus, organization, and the ability to work in a fast-paced environment. You will help maintain positive relationships with partners and contribute to the wider success of WebBeds.

Qualifications

• Previous experience in customer service or customer-facing role.
• Proficiency in relevant computer applications and company systems used to access and update customer information.
• Strong problem-solving and attention to detail, with the ability to think creatively, anticipate issues, research thoroughly, and deliver accurate solutions.
• Excellent verbal and written communication skills, with a strong focus on active listening and empathy.

Responsibilities

• Deliver exceptional customer service by addressing enquiries, resolving issues, and providing accurate information.
• Manage client, hotel, and supplier queries, including bookings, amendments, and issue resolution.
• Build trusted professional relationships and understand client needs to enhance the customer experience.
• Respond through phone, email, and chat, ensuring prompt, professional, and clear communication.
• Use systems and tools to research, troubleshoot, and resolve customer queries, escalating when required.
• Identify root causes, ask relevant questions, and apply effective solutions.

Skills

Customer service

Call center

English fluency

Problem solving

Job description

WebBeds is seeking a Customer Service Representative (Level 1) to deliver outstanding support to our internal and external clients. You will handle enquiries, resolve issues, and provide accurate information across written and spoken channels.

This role emphasizes customer focus, organization, and the ability to work in a fast-paced environment. You will help maintain positive relationships with partners and contribute to the wider success of WebBeds.