Mandarin CSR: Customer Success & Process Improvement

J-K Network Services; Makati; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Health Care Plan (HMO)

Group Life and Accident Insurance

Sick and Vacation Leave

Bereavement Leave

13th Month Pay

Government Mandated Benefits

Healthy and Encouraging Work Environment

Job summary

A leading consultancy company in Makati is looking for a Mandarin Customer Service Representative. The role involves handling customer inquiries, supporting process improvements, and ensuring product quality aligns with market demand. Ideal candidates should be proficient in Mandarin and conversational in English, and possess at least 1 year of operational support experience. This position offers a salary of Php 60,000 to Php 80,000 and comes with various benefits upon regularization.

Qualifications

• Proficient in Mandarin language, spoken and written.
• Able to converse in English for effective communication.
• Open to high school graduates, undergraduates, and bachelor's degree holders.

Responsibilities

• Handle customer inquiries and oversee escalated issues.
• Support ongoing Lean initiatives and process improvement projects.
• Develop quality metrics to monitor product improvements.
• Ensure products align with customer expectations.
• Execute database queries and create visualizations.

Skills

Proficient in Mandarin

Conversational English

Operational Support experience

Education

High school diploma or higher

Job description

A leading consultancy company in Makati is looking for a Mandarin Customer Service Representative. The role involves handling customer inquiries, supporting process improvements, and ensuring product quality aligns with market demand. Ideal candidates should be proficient in Mandarin and conversational in English, and possess at least 1 year of operational support experience. This position offers a salary of Php 60,000 to Php 80,000 and comes with various benefits upon regularization.