Mandarin-Speaking Customer Service Ops Leader

YINSHAN LENDING INC; Makati; On-site; PHP 669,600 - 1,116,000; Full time

Job summary

A leading lending company in Metro Manila is seeking an experienced Customer Service Manager fluent in Mandarin. In this role, you will oversee operations and customer service teams, ensuring the alignment of local processes with regional strategies and regulatory standards. Key responsibilities include improving service efficiency, leading market research, and providing strategic recommendations to headquarters. Candidates must have substantial management experience in the Online Lending or Fintech industries and be proficient in both English and Mandarin.

Qualifications

• Minimum of 5 years of management experience in Online Lending or Fintech.
• Proficient in English and Mandarin.
• Deep understanding of the Philippine payment ecosystem.

Responsibilities

• Oversee the customer service team and manage task allocation.
• Continuously improve the customer service system.
• Lead daily task execution for the local operations team.
• Conduct local market research to inform strategy.
• Assist with regulatory reporting and audits.
• Act as the communication bridge with regional HQ.

Skills

Management experience

Language proficiency in Mandarin

Strategic leadership

Local market insight

Education

Bachelor's degree or higher

Job description

A leading lending company in Metro Manila is seeking an experienced Customer Service Manager fluent in Mandarin. In this role, you will oversee operations and customer service teams, ensuring the alignment of local processes with regional strategies and regulatory standards. Key responsibilities include improving service efficiency, leading market research, and providing strategic recommendations to headquarters. Candidates must have substantial management experience in the Online Lending or Fintech industries and be proficient in both English and Mandarin.