Mandarin BizOps & Sales Lead for Telecom Accounts - On-site

J-K Netwok Services; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO

13th month pay

Leave benefits

Government-mandated benefits

Job summary

J-K Netwok Services in Taguig City (BGC) seeks a Mandarin Business Operations Team Officer to oversee customer relationships and VOC management within the system department. The role requires Mandarin and English fluency, 4-5 years in sales management, and experience with telecom accounts and ICT solutions.

On-site, dayshift, with benefits negotiable. The ideal candidate will coordinate with Mandarin-speaking teams and monitor account performance, deliver reports, and support account managers to

Qualifications

• Mandarin and English language fluency is required.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or similar field.
• 4–5 years of experience in sales management is required.
• Experience handling telecommunications carrier network accounts is preferred.

Responsibilities

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer management across assigned accounts and ensure timely follow-up and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, milestones, and coordinate with relevant departments for timely execution.
• Prepare business performance reports, sales analysis, and management presentations.
• Analyze account performance and identify opportunities to improve sales and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Skills

Mandarin proficiency

English proficiency

Sales management

Telecom experience

ICT solutions

4G/5G networks

Education

Bachelor's degree in Business Administration/Marketing/Commerce

Job description

J-K Netwok Services in Taguig City (BGC) seeks a Mandarin Business Operations Team Officer to oversee customer relationships and VOC management within the system department. The role requires Mandarin and English fluency, 4-5 years in sales management, and experience with telecom accounts and ICT solutions.

On-site, dayshift, with benefits negotiable. The ideal candidate will coordinate with Mandarin-speaking teams and monitor account performance, deliver reports, and support account managers to