Mandarin Business Operations Lead (Tech & ICT)

J-K Netwok Services; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Government-Mandated Benefits

HMO

13th Month Pay

Sick leave and Vacation leave

Other allowances will be discussed by 

Job summary

J-K Netwok Services seeks a Mandarin Business Operations Specialist Officer in BGC, Taguig City. On-site dayshift, Monday to Friday, 8:30 am–6:00 pm. Salary negotiable. Open to Filipino and Filipino-Chinese with Mandarin and English proficiency.

Candidate will manage customer relationships, oversee VOC, monitor revenue per account, coordinate with Mandarin-speaking teams, and prepare performance reports to support strategic decisions.

Qualifications

• Open to Filipino and Filipino-Chinese who are proficient in Mandarin and English.
• Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field.
• Having 4 to 5 years of experience in sales management.
• Having experience handling telecommunications companies or carrier network accounts.
• Familiar with 4G/5G networks, wireless communications, fiber optics, and ICT solutions.

Responsibilities

• Manage customer relationship operations within the system department and support account managers in developing and strengthening customer relationships.
• Oversee Voice of the Customer (VOC) management across assigned accounts, monitor improvement plans, and ensure timely follow-through and resolution of customer concerns.
• Monitor and analyze revenue performance per account to ensure alignment with business targets.
• Track project progress, monitor key milestones, and coordinate with relevant departments to ensure timely project execution.
• Prepare business performance reports, sales analysis, and management presentations to support strategic decision-making.
• Analyze account performance, identify business opportunities, and provide recommendations to improve sales performance and customer satisfaction.
• Coordinate with Mandarin-speaking internal teams to ensure smooth communication and effective account management.

Skills

Mandarin language proficiency

English language proficiency

Education

Bachelor’s degree in Business Administration, Marketing, Commerce, or any similar field

Job description

J-K Netwok Services seeks a Mandarin Business Operations Specialist Officer in BGC, Taguig City. On-site dayshift, Monday to Friday, 8:30 am–6:00 pm. Salary negotiable. Open to Filipino and Filipino-Chinese with Mandarin and English proficiency.

Candidate will manage customer relationships, oversee VOC, monitor revenue per account, coordinate with Mandarin-speaking teams, and prepare performance reports to support strategic decisions.