Mandarin Bilingual Customer Support Specialist

Wnsglobalservices144; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Structured career path

Growing team with opportunities for内部进

Safe work environment

Free HMO coverage from day 1 (domestic

Skills training opportunities

Paid leaves

Job summary

Wnsglobalservices144 in Metro Manila is seeking a bilingual English/Mandarin voice support agent. You will handle inquiries and requests, collaborate with internal teams, and maintain precise CRM records to ensure high customer satisfaction.

The role requires at least 2 years of bilingual voice experience, excellent communication, and the ability to work flexible shifts. Training and career growth are provided, with a comprehensive benefits package including HMO from day one.

Qualifications

• Must graduate Grade 12/Matric/High School in any field.
• Minimum 2+ years voice experience in bilingual support is required.
• Excellent verbal and written communication with ability to handle complex situations.
• Strong problem-solving, attention to detail, and data entry accuracy.
• Able to multitask, prioritize, and work flexible shifts including evenings and holidays.
• Proficient in using CRM software and MS Office suites.

Responsibilities

• Engage bilingual customers via voice channels to address inquiries and requests.
• Collaborate with internal teams to resolve complex issues; escalate when needed.
• Maintain professional interactions in line with policies and regulations.
• Keep detailed records of interactions using the CRM system.
• Stay updated on product, policy, and industry trends for accurate information.
• Participate in ongoing training to enhance product knowledge and service skills.
• Contribute to a positive team environment by sharing insights and best practices.

Skills

Bilingual English/Mandarin

CRM software

MS Office

Data entry accuracy

Verbal and written communication

Time management

Education

High School Diploma

Tools

CRM software

MS Office

Job description

Wnsglobalservices144 in Metro Manila is seeking a bilingual English/Mandarin voice support agent. You will handle inquiries and requests, collaborate with internal teams, and maintain precise CRM records to ensure high customer satisfaction.

The role requires at least 2 years of bilingual voice experience, excellent communication, and the ability to work flexible shifts. Training and career growth are provided, with a comprehensive benefits package including HMO from day one.