Mandarin Agent (On-site, BGC) - Night Shift

HGS Offshore Staffing Solutions (HGS OSS); Taguig; On-site; PHP 335,000 - 670,000; Full time

Job summary

HGS Offshore Staffing Solutions (HGS OSS) is seeking a Technical Support Specialist to serve Mandarin- and English-speaking customers. The role focuses on clear communication, troubleshooting complex equipment, and coordinating with internal teams to resolve issues.

You will handle installations, configurations, and ongoing support, while documenting all interactions. The ideal candidate has strong problem-solving skills and comfort with hardware, electronics, and software.

Qualifications

• Written and verbal proficiency in ENGLISH and MANDARIN.
• Experience in technical support or related fields.
• Strong troubleshooting and problem-solving skills.
• Able to explain technical concepts clearly to customers.
• Comfortable working with hardware, electronics, software, and connected technology.

Responsibilities

• Communicate clearly and professionally with Mandarin- and English-speaking customers.
• Operating as the lead point of contact for all day-to-day matters specific to your accounts.
• Provide technical support to customers, distributors, service partners, and internal teams via phone, email, chat, and other support channels.
• Troubleshoot technical issues involving equipment, electronics, software, connectivity, and related systems.
• Document customer interactions, technical issues, troubleshooting steps, and resolutions accurately.
• Assist with product installations, configuration, maintenance, and troubleshooting when required.
• Identify recurring technical issues and provide feedback to relevant teams to help improve products, documentation, and support processes.

Skills

Technical support

English-Mandarin

Troubleshooting

Customer service

Hardware knowledge

Job description

• Technical Support Experience - MUST-HAVE

RESPONSIBILITIES

• Communicate clearly and professionally with Mandarin- and English-speaking customers.


• Operating as the lead point of contact for all day-to-day matter specific to your accounts


• Provide technical support to customers, distributors, service partners, and internal teams via phone, email, chat, and other support channels.


• Troubleshoot technical issues involving commercial fitness equipment, electronics, software, connectivity, and related systems.


• Document customer interactions, technical issues, troubleshooting steps, and resolutions accurately in support systems.


• Assist with product installations, configuration, maintenance, and troubleshooting when required.


• Identify recurring technical issues and provide feedback to relevant teams to help improve products, documentation, and support processes.

REQUIREMENTS

• Written and verbal proficiency in ENGLISH and MANDARIN


• Fluent in Mandarin and English, both written and spoken.


• Previous experience in technical support, customer service, help desk, equipment support, or a related field.


• Strong troubleshooting and problem-solving skills.


• Comfortable working with hardware, electronics, software, and/or connected technology.


• Able to explain technical concepts clearly to customers with varying levels of technical knowledge.


• Strong written and verbal communication skills.