Mandarin - Service Desk Analyst/Technical Support

Stark Asia Solutions Inc.; Quezon City; Hybrid; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions company is seeking a skilled Mandarin-speaking IT Service Desk/Technical Support Representative in Quezon City. The role requires 2-3 years of relevant experience, strong Mandarin and English communication skills, and the ability to troubleshoot various technical issues. Responsibilities include providing first-level support, managing user accounts, and ensuring a high customer experience. This position offers a hybrid work environment and is ideal for candidates with a high school diploma and further educational qualifications.

Qualifications

• At least 2-3 years relevant work experience as a Mandarin bilingual Service Desk/Technical Support.
• Strong to excellent Mandarin and English communication skills.

Responsibilities

• Provide first-level technical support via phone call, email or chat.
• Troubleshoot hardware, software, network, VPN and system issues.
• Manage user accounts and access using Active Directory.

Skills

Mandarin communication skills

English communication skills

Technical troubleshooting

Customer service skills

Education

High school diploma

Completed at least 2 years in college

College graduate

Tools

ServiceNow (SNOW)

Active Directory

MS365

Job description

Stark Asia Solutions Inc.

Hybrid - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

We are looking for a highly skilled Mandarin-speaking IT Service Desk/Technical Support Representative to provide support to international clients.

Experience and Background

• At least 2-3 years relevant work experience as a Mandarin bilingual Service Desk/Technical Support.
• Strong to excellent Mandarin and English communication skills.

Educational Background

• High school/SHS graduate with diploma.
• Completed at least 2 years in college (must have TOR).
• College graduate (with TOR/Diploma).

Responsibilities

• Provide first-level technical support via phone call, email or chat.
• Troubleshoot hardware, software, network, VPN and system issues.
• Handle Microsoft-related concerns including MS365, Outlook, and Teams.
• Manage user accounts and access using Active Directory.
• Utilize ServiceNow (SNOW) for ticketing, tracking and documentation.
• Diagnose and resolve issues related to Citrix and VPN connectivity.
• Maintain accurate documentation and generate reports when needed.
• Escalate unresolved issues to the appropriate teams.
• Ensure high quality customer experience and adherence to SLAs.