Mandarin Translator

Capgemini Philippines Corp.; Taguig; On-site; PHP 312,000 - 469,000; Full time

Job summary

A leading consulting firm is seeking candidates for a customer service role in Taguig, Philippines. The position requires proficiency in Mandarin and strong interpersonal skills, with responsibilities including troubleshooting hardware and software issues, assisting users, and coordinating with technical teams. Candidates must be willing to work onsite in rotating shifts, including graves. Ideal applicants have 1-2 years of experience in customer service support and must be able to work independently.

Qualifications

• 1 - 2 years’ work experience in customer service support.
• Ability to work independently and follow instructions.
• Open to rotating schedules including graveyard shift.
• Must be able to work onsite in Mall of Asia Business Complex.

Responsibilities

• Troubleshoot hardware, software, and network operating problems.
• Assist users with their questions and problems.
• Coordinate referrals to appropriate personnel.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.

Skills

Proficiency in Mandarin Language

Strong interpersonal skills

Analytical skills

Customer service skills

Strong English skills

Job description

Job Responsibilities:

• Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
• Applies understanding and knowledge of information systems products and services to assist users.
• Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
• Coordinates referrals to appropriate technical, professional, or service personnel.
• Receives and prioritizes issues and forwards using appropriate escalation procedures.
• All other duties as assigned.

Job Requirements:

• Proficiency in Mandarin Language (verbal and written) is required.
• Must be willing to work onsite at Mall of Asia Business Complex.
• Open to working in rotating schedules including graveyard shift.
• 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
• Must be able to work independently.
• Strong interpersonal, analytical and customer service skills.
• Ability to understand and follow oral and written instructions.
• Strong English (verbal and written) skill