Manager - Telecoms

Okada Manila; Metro Manila; On-site; PHP 800,000 - 1,600,000; Full time

Job summary

Okada Manila is seeking an experienced Telecoms Infrastructure Lead to identify technologies aligning with the technology road map and mentor IT Technicians. You will interact with vendors, drive POC activities, and oversee design, testing, and deployment of network solutions for complex data networks.

Responsibilities include leading incident resolution, change management, capacity planning, and maintaining detailed network diagrams and documentation to ensure high availability for large-scale

Qualifications

• Bachelor's degree in Engineering, IT, Business or equivalent years of experience.
• CNNA and Voice Certification is an advantage.
• At least 5 years of hands-on experience in network operations and support.
• At least 5 years experience in supporting a large, complex data network.
• Knowledge in operating systems and infrastructure technology.

Responsibilities

• Identifies technologies and solutions to support the technology road map.
• Provides subject matter expertise to related technology disciplines for collaborative projects.
• Interact with solution and technology vendors for project services and technology updates, among other engagements.
• Provides mentoring to IT Technician, Telecoms within the functional group.
• Collaborates with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.
• Leads proof of concept activities, as well as conduct design and performance assessment of customer projects.
• Performs service testing and benchmarking for IP services and enhanced customer experience.
• Provides isolation, resolution, and tracking for escalated alarms and issues.
• Manages recurring problems and creates and/or implements long term solutions.
• Escalates incidents to vendor for resolution when necessary.
• Invokes change management process for every changes that needs to be applied on the network.
• Reviews service work order from IT Technician group and manage the implementation timeline based on the content.
• Executes capacity plans and upgrades, ensuring high availability and adherence to Telecoms Infrastructure.
• Plans and executes proof of concept (POC) activities for new network elements integration, with close coordination to technology vendors and system integrators.
• Manages trouble tickets and ensure resolution within SLA.
• Provides assistance via client technical meetings to escalated/recurring concerns.
• Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.
• Designs maintenance activities and creation of knowledge base
• Create and maintain detailed network infrastructure diagram and documentation.

Skills

Leadership

Problem solving

People management

Coaching

Troubleshooting

Communication

Education

Bachelor's Degree in Engineering/IT/Business

CNNA and Voice Certification (advantage)

Job description

II. JOB SPECIFICATIONS:

• Identifies technologies and solutions to support the technology road map.
• Provides subject matter expertise to related technology disciplines for collaborative projects.
• Interact with solution and technology vendors for project services and technology updates, among other engagements.
• Provides mentoring to IT Technician, Telecoms within the functional group.
• Collaborates with team members to create and develop plans and design of Telecoms Infrastructure to support new projects and enhancements.
• Leads proof of concept activities, as well as conduct design and performance assessment of customer projects.
• Performs service testing and benchmarking for IP services and enhanced customer experience.
• Provides isolation, resolution, and tracking for escalated alarms and issues.
• Manages recurring problems and creates and/or implements long term solutions.
• Escalates incidents to vendor for resolution when necessary.
• Invokes change management process for every changes that needs to be applied on the network.
• Reviews service work order from IT Technician group and manage the implementation timeline based on the content.
• Executes capacity plans and upgrades, ensuring high availability and adherence to Telecoms Infrastructure.
• Plans and executes proof of concept (POC) activities for new network elements integration, with close coordination to technology vendors and system integrators.
• Manages trouble tickets and ensure resolution within SLA.
• Provides assistance via client technical meetings to escalated/recurring concerns.
• Provides mentoring to IT Technician, Telecoms team members to enhance team technical skills.
• Designs maintenance activities and creation of knowledge base
• Create and maintain detailed network infrastructure diagram and documentation.

Educational Requirement :

• Bachelor’s Degree in Engineering, IT, Business, or equivalent years of experience
• CNNA and Voice Certification is an advantage
• At least 5years of hands-on experience in network operations and support
• At least 5 years experience in supporting a large, complex data network
• Knowledge in operating systems and infrastructure technology

Experience Requirements

• Telecoms technologies
• Knowledge of enterprise VOIP, PABX and Telecoms Infrastructure including protocols, routing, switching, and security

Skills and Attributes Leadership Skills :

• Problem-solving skills
• People Management
• Motivational and Coaching skills

Technical Skills :

• Advanced troubleshooting and technical skills
• IT internal processes, policies and procedures

Other Qualifications :

• Fluent in oral and written English
• Tagalog & Japanese speaking is an advantage
• Self-Motivated
• Excellent communication skills and interpersonal skills