Manager – Service Delivery & Business Analytics

Sagility Philippines B.V Branch; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Sagility Philippines B.V Branch is seeking a Manager – Service Delivery & Business Analytics to lead service delivery initiatives, analytics, and operational excellence across the Philippines GEO. This role focuses on enterprise initiatives, executive dashboards, and data-driven decision-making.

You will drive process improvements, partner with cross-functional teams, and enable digital transformation through advanced analytics and AI tools.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, Data Analytics, or related field.
• 5–7 years of experience in Service Delivery, Project Management, Business Analytics, PMO, or Digital Transformation.
• Proven experience managing cross-functional projects and stakeholder engagement.

Responsibilities

• Lead end-to-end delivery of enterprise service and business initiatives.
• Manage project plans, timelines, risks, governance, and stakeholder communications.
• Develop executive dashboards, reports, and business performance insights.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Drive process improvements, automation, and service excellence initiatives.
• Partner with Business, HR, Operations, IT, and Global teams to deliver scalable solutions.
• Support business requirements, UAT, release management, and change adoption.
• Leverage AI and digital tools to improve productivity, reporting, and decision-making.

Skills

Project management

Business analysis

Power BI

Tableau

Excel

SQL & Data Viz

Process automation

AI tools

Education

Bachelor’s degree in IT/CS/Engineering/Business Admin/Data Analytics

Tools

Power BI

Tableau

Excel

SQL

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title: Manager – Service Delivery & Business Analytics

Job Description:

Role Summary The Manager – Service Delivery & Business Analytics will lead service delivery initiatives, business analytics, and operational excellence across the Philippines GEO. The role is responsible for delivering enterprise initiatives, developing executive dashboards and insights, driving process improvements, and partnering with business and technology teams to enable data-driven decisions and digital transformation.

Key Responsibilities

• Lead end-to-end delivery of enterprise service and business initiatives.
• Manage project plans, timelines, risks, governance, and stakeholder communications.
• Develop executive dashboards, reports, and business performance insights.
• Analyze operational data to identify trends, risks, and improvement opportunities.
• Drive process improvements, automation, and service excellence initiatives.
• Partner with Business, HR, Operations, IT, and Global teams to deliver scalable solutions.
• Support business requirements, UAT, release management, and change adoption.
• Leverage AI and digital tools to improve productivity, reporting, and decision‑making.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, Data Analytics, or a related field.
• 5 –7 years of experience in Service Delivery, Project Management, Business Analytics, PMO, or Digital Transformation.
• Proven experience managing cross‑functional projects and stakeholder engagement.

Technical Skills

• Project & Program Management
• Business Analysis
• Power BI / Tableau
• Advanced Microsoft Excel
• SQL Dashboard Development & Data Visualization
• Process Improvement & Automation
• AI tools (e.g., Microsoft Copilot, ChatGPT, Claude, Gemini) preferred

Core Competencies

• Service Delivery Business Analytics Project Management Stakeholder Management Executive Reporting Data-Driven Decision Making Digital Transformation Leadership & Collaboration Success

Success Measures

• Successful delivery of strategic initiatives High-quality executive reporting and dashboards Improved operational efficiency and service performance Stakeholder satisfaction Increased automation and AI adoption

Location

Quezon City, Bridgetowne ZetaPhilippines