Sr Manager HR Operations

Sagility; Philippines; On-site; PHP 1,200,000 - 1,700,000; Full time

Job summary

Sagility in Quezon City, Philippines, seeks a Sr. Manager, HR Operations to lead HR operations, HRIS, governance, data integrity, and security across the organization. You will partner with executive leadership to drive transformation, optimize structures, and implement robust controls and processes.

You will oversee technology initiatives (SAP, Oracle, Workday), develop KPIs, and guide cross-functional teams through major transformation programs. Strong analytics and governance mindset required.

Responsibilities

• Provides strategic leadership and direction in the development, implementation, and continuous improvement of HR Operations, HRIS and Governance programs across the organization.
• Serves as a trusted advisor to Executive Leadership and ManCom in driving organizational transformation, change management, culture initiatives, workforce effectiveness, and business process improvement.
• Leads the design, review, and optimization of organizational structures, workforce models, and operating frameworks to support business growth, operational efficiency, and scalability.
• Oversees enterprise-wide HR technology initiatives, including system implementations, upgrades, migrations, and integrations involving platforms such as SAP, Oracle, Workday, and other Human Capital Management (HCM) systems.
• Establishes governance and quality standards for employee data management, ensuring data integrity, accuracy, security, and compliance across all HR systems and processes.
• Acts as the executive owner of HR data governance, serving as the primary authority on workforce data, reporting standards and employee master records.
• Oversees the development and implementation of HR policies, standards, procedures, and controls to ensure consistency, compliance, and operational excellence across all HR functions.
• Drives organizational performance enhancement initiatives through analytics, workforce insights, process optimization, and strategic reporting to support data-driven decision-making.
• Provides executive oversight on audit readiness, internal controls, compliance reviews, and risk management programs related to HR operations, employee data, and information security.
• Develops and implements enterprise risk management frameworks for HR and employee data processes, identifying key risks, establishing controls, and ensuring effective mitigation strategies.
• Leads cross-functional teams in major transformation projects, including HR digitalization, system migrations, business continuity planning (BCP), and organizational redesign initiatives.
• Establishes and monitors key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics to ensure efficient delivery of HR services and business objectives.
• Oversees information security and data protection programs within the HR function, ensuring compliance with corporate, regulatory, and client requirements.
• Ensures timely investigation, escalation, and resolution of information security incidents, privacy breaches, data discrepancies, and compliance-related concerns.
• Provides strategic direction for workforce reporting, HR analytics, attrition analysis, organizational effectiveness studies, and executive dashboards to support business decision-making.
• Builds strong partnerships with HR leaders, business leaders, external auditors, regulatory bodies, and key stakeholders to ensure alignment of HR operational strategies with business objectives.
• Leads capability-building initiatives, stakeholder trainings, and governance programs to strengthen organizational compliance, data privacy awareness, HR systems adoption, and process excellence.
• Oversees accreditation, certification, and compliance requirements necessary to maintain organizational standards relating to quality management, information security, privacy, and human resources governance.
• Manages and develops a team of HR Operations, HRIS, Data Governance, and Compliance professionals, fostering a culture of accountability, innovation, continuous improvement, and operational excellence.
• Performs other strategic projects and responsibilities as assigned by senior leadership in support of organizational priorities and transformation initiatives.
• Assiststheauditor & HR teamin obtaining an understanding of internal control or in performing tests of controls or substantive tests

Job description

About the Company

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Title

Sr. Manager, HR Operations

Job Responsibilities

• Provides strategic leadership and direction in the development, implementation, and continuous improvement of HR Operations, HRIS and Governance programs across the organization.
• Serves as a trusted advisor to Executive Leadership and ManCom in driving organizational transformation, change management, culture initiatives, workforce effectiveness, and business process improvement.
• Leads the design, review, and optimization of organizational structures, workforce models, and operating frameworks to support business growth, operational efficiency, and scalability.
• Oversees enterprise-wide HR technology initiatives, including system implementations, upgrades, migrations, and integrations involving platforms such as SAP, Oracle, Workday, and other Human Capital Management (HCM) systems.
• Establishes governance and quality standards for employee data management, ensuring data integrity, accuracy, security, and compliance across all HR systems and processes.
• Acts as the executive owner of HR data governance, serving as the primary authority on workforce data, reporting standards and employee master records.
• Oversees the development and implementation of HR policies, standards, procedures, and controls to ensure consistency, compliance, and operational excellence across all HR functions.
• Drives organizational performance enhancement initiatives through analytics, workforce insights, process optimization, and strategic reporting to support data-driven decision-making.
• Provides executive oversight on audit readiness, internal controls, compliance reviews, and risk management programs related to HR operations, employee data, and information security.
• Develops and implements enterprise risk management frameworks for HR and employee data processes, identifying key risks, establishing controls, and ensuring effective mitigation strategies.
• Leads cross-functional teams in major transformation projects, including HR digitalization, system migrations, business continuity planning (BCP), and organizational redesign initiatives.
• Establishes and monitors key performance indicators (KPIs), service-level agreements (SLAs), and operational metrics to ensure efficient delivery of HR services and business objectives.
• Oversees information security and data protection programs within the HR function, ensuring compliance with corporate, regulatory, and client requirements.
• Ensures timely investigation, escalation, and resolution of information security incidents, privacy breaches, data discrepancies, and compliance-related concerns.
• Provides strategic direction for workforce reporting, HR analytics, attrition analysis, organizational effectiveness studies, and executive dashboards to support business decision-making.
• Builds strong partnerships with HR leaders, business leaders, external auditors, regulatory bodies, and key stakeholders to ensure alignment of HR operational strategies with business objectives.
• Leads capability-building initiatives, stakeholder trainings, and governance programs to strengthen organizational compliance, data privacy awareness, HR systems adoption, and process excellence.
• Oversees accreditation, certification, and compliance requirements necessary to maintain organizational standards relating to quality management, information security, privacy, and human resources governance.
• Manages and develops a team of HR Operations, HRIS, Data Governance, and Compliance professionals, fostering a culture of accountability, innovation, continuous improvement, and operational excellence.
• Performs other strategic projects and responsibilities as assigned by senior leadership in support of organizational priorities and transformation initiatives.
• Assiststheauditor & HR teamin obtaining an understanding of internal control or in performing tests of controls or substantive tests

Location

Quezon City, Bridgetowne ZetaPhilippines