Manager - Renewals | Onsite | Ortigas | Night Shift | Weekends Off

Emapta; Mandaluyong; On-site; PHP 1,100,000 - 1,700,000; Full time

Benefits offered by this job

Competitive salary

Fixed weekends off

HMO coverage with dependents

Ortigas location access

Salary advance program

Emapta Academy upskilling

Office gyms access

Emapta lifestyle perks

Referral incentives

Government & company benefits

Annual leave 20 days (5 cash convert)

Mentorship & global exposure

Career growth opportunities

Diverse, supportive environment

Job summary

Emapta is seeking a Manager, Renewals to lead a high-volume renewals team in Ortigas, Manila. You will drive pricing execution, ensure contract accuracy, and build scalable renewal processes across international markets.

Join a fast-growing industrial software portfolio with a focus on ARR protection and global professional growth. This onsite role operates night shifts with weekends off, offering training and career progression opportunities.

Qualifications

• Bachelor's degree in Finance or Accounting.
• 3-5 years of experience leading renewals or post-sales teams.
• Experience managing high-volume SMB/mid-market renewals.
• Proficient with CRMs and contract management systems.
• Strong communication skills and onsite availability.

Responsibilities

• Lead and coach a renewals processing team for high-volume SMB accounts.
• Track KPIs: on-time renewals, renewal rate, uplift, backlog, and exceptions.
• Develop a tech-touch renewals model using automation and playbooks.
• Ensure accurate contract execution, pricing adherence, and renewal compliance.
• Handle escalations and address renewal blockers.
• Improve renewal workflows to shorten cycles and improve data quality.
• Implement annual price increase programs across eligible accounts.
• Collaborate with CS and Sales for handoffs and unified processes.
• Produce operational reports and insights for leadership.
• Conduct team meetings and provide coaching.

Skills

Team leadership

CRM proficiency

Contract management

MS 365

Clear communication

Onsite 5 days

Education

Bachelor's degree in Finance or Accounting

Tools

CRM systems

Contract management systems

Microsoft 365

Job description

Smarter Renewals for a Growing Industrial Software Portfolio

Growth in industrial software is built one customer commitment at a time. Step into the Manager, Renewals role to guide a capable team, sharpen pricing execution, and make renewals more consistent at scale. Your work will protect recurring revenue across international markets and open a long-term global career with Emapta, offering top 1% talent mentorship, balance, and meaningful career progression.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Ortigas
• Shift: Night Shift, 9:00 PM-6:00 AM Philippine time, Weekends Off

Benefits

• Competitive Salary Package
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environmentt

Qualifications

• Bachelor's degree in Finance or Accounting
• 3-5 years of experience leading teams in renewals operations, revenue operations, or transactional post-sales functions
• Experience managing high-volume renewals for SMB or mid-market customers
• Proficiency with CRM and contract management systems and Microsoft 365
• Strong communication skills
• Availability to work onsite 5 days per week during U.S. business hours

Competencies

• Proactive problem-solving and risk triage to identify and resolve renewal blockers before they affect annual recurring revenue (ARR)
• Ownership of decisions and outcomes, with a commitment to learning from results
• Ability to integrate new processes, teams, and technologies into existing operations
• Knowledge of software agreement terms, including licensing models, intellectual property rights, and key liability clauses
• Strong organization, time management, attention to detail, and sound judgment
• Ability to manage teams against output, accuracy, and predictability targets
• Ability to develop scalable processes and use metrics to prioritize work
• Understanding of contracts, pricing structures, and renewal mechanics

Responsibilities

• Lead, coach, and grow a renewals processing team supporting a high-volume SMB customer portfolio.
• Manage operational KPIs, including on-time renewals, renewal rate, uplift execution, backlog, and exceptions.
• Develop a tech-touch renewals model using automation, segmentation, and standardized playbooks.
• Ensure accurate contract execution, pricing adherence, and renewal compliance across assigned accounts.
• Manage escalations involving process breakdowns, commercial disputes, and execution risks.
• Design and improve renewals workflows to shorten cycle times, strengthen data quality, and increase forecast reliability.
• Implement and oversee structured annual increase programs across eligible accounts.
• Identify recurring renewal risks and work across teams to address their root causes.
• Partner with Customer Success and Sales to define responsibilities and coordinate handoffs.
• Produce operational reports and insights to inform leadership decisions.
• Conduct team meetings, review performance metrics, and provide individual coaching.

About the Client

Our client is a leading software provider helping manufacturers and distributors operate with clarity, speed, and control. Its specialized platforms connect enterprise planning, production, quality, supply chain, and commerce, giving industrial teams reliable insight across operations. Trusted by thousands of businesses, the company has spent decades refining solutions that improve visibility, protect margins, and support smarter decisions. Its investment in connected workflows and practical innovation creates a compelling environment for professionals who want to contribute to enduring customer success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.