Manager, Renewals

Emapta Global; Mandaluyong; On-site; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

HMO coverage

Salary advance

Upskilling via Emapta Academy

Office gym access

Lifestyle perks

Referral incentives

Annual leaves

Mentorship & global exposure

Job summary

Emapta Global seeks a Manager, Renewals to lead a capable team, sharpen pricing execution, and make renewals more consistent at scale. The role safeguards recurring revenue across international markets and offers global mentorship, growth, and wellbeing.

The role is based onsite in Ortigas, Philippines, with exposure to a diverse, high-growth software portfolio and opportunities to advance within a top-tier BPO/Global Talent company.

Qualifications

• Bachelor's degree in Finance or Accounting is required.
• 3–5 years of experience leading teams in renewals/transactions, revenue operations or post-sales functions.
• Experience managing high-volume renewals for SMB or mid-market customers.
• Proficiency with CRM and contract management systems and Microsoft 365.
• Availability to work onsite 5 days per week during U.S. business hours.

Responsibilities

• Lead, coach, and grow a renewals processing team supporting a high-volume SMB customer portfolio.
• Manage operational KPIs, including on-time renewals, renewal rate, uplift execution, backlog, and exceptions.
• Develop a tech-touch renewals model using automation, segmentation, and standardized playbooks.
• Ensure accurate contract execution, pricing adherence, and renewal compliance across assigned accounts.
• Manage escalations involving process breakdowns, commercial disputes, and execution risks.
• Design and improve renewals workflows to shorten cycle times, strengthen data quality, and increase forecast reliability.
• Implement and oversee structured annual increase programs across eligible accounts.
• Identify recurring renewal risks and work with cross-functional teams to address root causes.
• Partner with Customer Success and Sales to define responsibilities and coordinate handoffs.
• Produce operational reports and insights to inform leadership decisions.
• Conduct team meetings, review performance metrics, and provide individual coaching.

Skills

Team leadership

Renewals management

CRM

Contract management

Microsoft 365

Onsite availability

Education

Bachelor's degree in Finance or Accounting

Tools

CRM systems

Contract management software

Microsoft 365

Job description

Smarter Renewals for a Growing Industrial Software Portfolio

Growth in industrial software is built one customer commitment at a time. Step into the Manager, Renewals role to guide a capable team, sharpen pricing execution, and make renewals more consistent at scale. Your work will protect recurring revenue across international markets and open a long-term global career with Emapta, offering top 1% talent mentorship, balance, and meaningful career progression.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Ortigas
• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environmentt

Qualifications

• Bachelor's degree in Finance or Accounting
• 3-5 years of experience leading teams in renewals operations, revenue operations, or transactional post-sales functions
• Experience managing high-volume renewals for SMB or mid-market customers
• Proficiency with CRM and contract management systems and Microsoft 365
• Availability to work onsite 5 days per week during U.S. business hours
• Proactive problem-solving and risk triage to identify and resolve renewal blockers before they affect annual recurring revenue (ARR)
• Ownership of decisions and outcomes, with a commitment to learning from results
• Ability to integrate new processes, teams, and technologies into existing operations
• Knowledge of software agreement terms, including licensing models, intellectual property rights, and key liability clauses
• Strong organization, time management, attention to detail, and sound judgment
• Ability to manage teams against output, accuracy, and predictability targets
• Ability to develop scalable processes and use metrics to prioritize work
• Understanding of contracts, pricing structures, and renewal mechanics

Responsibilities

• Lead, coach, and grow a renewals processing team supporting a high-volume SMB customer portfolio.
• Manage operational KPIs, including on-time renewals, renewal rate, uplift execution, backlog, and exceptions.
• Develop a tech-touch renewals model using automation, segmentation, and standardized playbooks.
• Ensure accurate contract execution, pricing adherence, and renewal compliance across assigned accounts.
• Manage escalations involving process breakdowns, commercial disputes, and execution risks.
• Design and improve renewals workflows to shorten cycle times, strengthen data quality, and increase forecast reliability.
• Implement and oversee structured annual increase programs across eligible accounts.
• Identify recurring renewal risks and work across teams to address their root causes.
• Partner with Customer Success and Sales to define responsibilities and coordinate handoffs.
• Produce operational reports and insights to inform leadership decisions.
• Conduct team meetings, review performance metrics, and provide individual coaching.

About the Client

Our client is a leading software provider helping manufacturers and distributors operate with clarity, speed, and control. Its specialized platforms connect enterprise planning, production, quality, supply chain, and commerce, giving industrial teams reliable insight across operations. Trusted by thousands of businesses, the company has spent decades refining solutions that improve visibility, protect margins, and support smarter decisions. Its investment in connected workflows and practical innovation creates a compelling environment for professionals who want to contribute to enduring customer success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.