Team Manager, Renewals

Emapta Global; Manila; Hybrid; PHP 180,000 - 260,000; Full time

Benefits offered by this job

HMO coverage

Dependent coverage

Office in Makati

Laptop provided

Salary advance program

Upskilling via Emapta Academy

Gym access

Job summary

Emapta Philippines is seeking a Team Manager, Renewals to lead a growing renewals function within a global SaaS context. You will drive retention strategies, negotiate renewals, and protect recurring revenue across the organization, mentoring a team of customer-facing renewals specialists.

Join a mission-driven company with strong benefits, a hybrid Makati work setup, and opportunities to collaborate with international teams while shaping renewal operations and processes.

Qualifications

• 5–7 years in renewals, customer success, or revenue operations within B2B SaaS.
• 3+ years people management leading customer-facing teams.
• Deep expertise in Salesforce CRM and CPQ, including quote configuration and approvals.
• Proven track record managing recurring revenue renewals at scale.
• Strong analytical and process-improvement skills; experience with BI tools.

Responsibilities

• Lead and manage a team of Renewals Specialists, set goals, and conduct regular one-on-ones.
• Oversee end-to-end renewals lifecycle: quotes, approvals, invoicing, forecasting, reporting.
• Escalation point for Sales and Customer Success on renewals, including pricing and approvals.
• Monitor KPIs and renewal pipeline health; report on gross and net retention rates.
• Ensure data integrity across CRM, CPQ, CLM, and order management tools; uphold policies.

Skills

Renewals management

People leadership

Salesforce CPQ

Forecasting/BI

Negotiation

Tools

Salesforce CRM

Salesforce CPQ

Clari/Tableau/Looker

Gong

Job description

Keep the Missions Moving by Keeping Customers Growing

Our client is a leading social-good technology company helping nonprofits, foundations, corporations, and public-sector organizations increase their impact. They provide integrated solutions for fundraising, donor engagement, grant management, case management, corporate social responsibility, and volunteer management. Their technology connects mission-driven organizations with supporters, funders, and communities while simplifying critical operations. By combining purpose-built software, connected data, and responsible AI, they help organizations strengthen relationships, improve decision-making, increase efficiency, and direct more resources toward the causes they serve.

About the Role

Renewals here carry more than revenue-they keep mission-driven technology working for organizations creating change. As Team Manager, Renewals, you'll lead retention strategy, sharpen customer negotiations, and protect recurring revenue across the global social-good SaaS industry. Build leadership credentials on an international stage with Emapta.

• Employment Type: Full-time
• Work Setup: Hybrid, Makati
• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• 5 to 7 years of experience in renewals, customer success, account management, or revenue operations within a B2B SaaS environment
• More than 3 years of people management experience directly leading customer-facing individual contributors, with a demonstrated track record of coaching team members to measurably improve customer conversations and outcomes
• Deep expertise in Salesforce CRM and Salesforce CPQ, including quote configuration, approval workflows, and data integrity
• Proven track record of managing recurring revenue renewals at scale, with measurable improvements in gross and net renewal rates and churn reduction
• Strong analytical and process improvement skills, with experience using forecasting or business intelligence tools such as Clari, Tableau, or Looker
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively across Sales, Customer Success, Finance, and Legal
• Proven experience in negotiating renewal terms and pricing directly with customers

Preferred Skills

• Experience with Ironclad, DocuSign, or comparable contract lifecycle management tools
• Familiarity with revenue recognition principles and bookings policy compliance
• Experience in building or scaling renewals functions from early stages
• Experience partnering with Revenue Operations on system enhancements and workflow automation
• Background in sales or customer success coaching, enablement, or frontline skill development programs

Your Daily Tasks

• Lead and manage a team of customer-facing Renewals Specialists, set clear goals, conduct regular one-on-one meetings, and oversee day-to-day people management
• Manage the end-to-end renewals lifecycle, from quote generation and approvals through invoicing, forecasting, and reporting
• Serve as the primary escalation point for Sales and Customer Success teams on renewals within the team's book of business, including pricing, approvals, quoting, billing, and troubleshooting
• Oversee team performance metrics and KPIs and provide regular reports on renewal pipeline health and gross and net retention rates
• Monitor individual and team productivity through Gong and CRM data and audit renewal activity to ensure compliance with company policies and alignment with renewal strategy
• Maintain compliance with revenue recognition and bookings policies, including renewal deactivation processes
• Maintain strong data integrity across CRM, CPQ, contract lifecycle management, and order management tools, including Salesforce, Ironclad, DocuSign, and similar platforms
• Manage and update contract and agreement templates and approval workflows within CRM and CPQ systems
• Partner with Operations to enhance automation, improve processes, and support forecasting and bookings reporting
• Partner with Sales, Customer Success, and Finance to streamline renewal workflows and remove operational friction
• Identify and lead process improvement and automation initiatives to strengthen renewal efficiency and accuracy
• Coach each Renewals Specialist on customer-facing conversations, including renewal negotiations, objection handling, and escalation management, through Gong call reviews, live shadow sessions, and individualized development plans aligned with the customer engagement strategy

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.