Manager - Operations (MOA Pasay) | Onsite

Tasq Work; Pasay; On-site; PHP 700,000 - 900,000; Full time

Job summary

Tasq Work is seeking a results-driven leader to onsite manage a team at MOA Pasay. The role focuses on coaching, performance management, and ensuring high-quality service delivery.

Responsibilities include monitoring metrics, addressing escalations, and coordinating cross-functional efforts to optimize processes and resource allocation.

Qualifications

• College graduate required.
• 2+ years of people management experience.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Skills

People management

Education

College Graduate

Job description

Work Setup: Onsite

Work Location: MOA Pasay

Qualifications:

• Education: College Graduate.
• Work Experience: Minimum of 2 years People Management.

Responsibilities:

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.