Manager - Global Customer Pricing

DSV International Shared Services Inc.; Parañaque; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

DSV International Shared Services Inc. is seeking a Manager, Spot Quotes 24x7 Centre to lead a global quotation operation delivering high-quality, customer-focused quotes across regions and transport modes.

You will shape day-to-day operations, define long-term strategy, drive automation, strengthen stakeholder relationships, and build a high-performing team capable of sustaining growth. The role requires a university degree in business or related field, fluent English, and proven leadership in

Qualifications

• University degree in business, supply chain, logistics, operations management, transportation or related field.
• English language at least C1 level.
• Strong analytical, commercial, and strategic thinking capabilities.
• Significant leadership experience within logistics, transportation, commercial support, pricing, quotations, customer service, or shared services environments.
• Proven track record of leading large-scale operational teams in a global environment.
• Demonstrated success in driving transformation, automation, and continuous improvement initiatives.

Responsibilities

• Overall responsibility for team management
• Efficient management of employees – including hiring, motivating, coaching, training, and employee development
• Planning and coordination of tasks related to implementation of recruitment and efficient use of resources
• Development of reporting tools enabling tracking of efficient usage of available resources
• Focus on continuous improvement, automation, optimization and efficiency increase within the team
• Development of department products offer
• Ensure that the quality of service provided is always within the agreed limits
• Ensure that processes are executed according to procedures and requirements
• Report to stakeholders on regular and agreed times
• Establish and maintain good relationships with stakeholders

Skills

Leadership experience

Analytical thinking

Strategic thinking

Stakeholder management

Automation initiatives

Process improvement

Logistics experience

Global operations

Education

University Degree in Business or related field

Job description

About the role

The Manager, Spot Quotes 24x7 Centre is responsible for leading and developing a global 24/7 Spot Quotes operation that delivers high-quality, customer-focused quotation services across multiple regions, customers, and transport modes. This role is accountable for day-to-day operational management and defining the long-term strategy of the Spot Quotes Centre, driving continuous improvement, implementing automation and digital solutions, strengthening stakeholder relationships, and building a high-performing team capable of supporting future business growth. The Manager acts as a business leader, change agent, and process owner, ensuring the organization continuously improves speed, quality, efficiency, customer satisfaction, and win rates.

Key responsibilities

• Overall responsibility for team management

• Efficient management of employees – including hiring, motivating, coaching, training, and employee development

• Planning and coordination of tasks related to implementation of recruitment and efficient use of resources

• Development of reporting tools enabling tracking of efficient usage of available resources

• Focus on continuous improvement, automation, optimization and efficiency increase within the team

• Development of department products offer

• Ensure that the quality of service provided is always within the agreed limits

• Ensure that processes are executed according to procedures and requirements

• Report to stakeholders on regular and agreed times

• Establish and maintain good relationships with stakeholders

About you

• University Graduate (Business, Supply Chain, Logistics, Operations Management, Transportation or related field preferred)

• English language at least at C1 level

• Strong analytical, commercial, and strategic thinking capabilities

• Significant leadership experience within logistics, transportation, commercial support, pricing, quotations, customer service, or shared services environments

• Proven track record of leading large-scale operational teams in a global environment

• Demonstrated success in driving transformation, automation, and continuous improvement initiatives

• Experience managing complex stakeholder environments and influencing senior leaders