Customer Care Professional – US Banking Servicing

American Express; Taguig; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Competitive base salary

Bonus incentives

Medical insurance and benefits

Hybrid work model

Career development opportunities

Job summary

American Express is seeking a customer service professional to support Banking Servicing Network across consumer and business accounts. The role emphasizes the Customer First philosophy, resolving inquiries with ownership and high service standards.

Location at BGC, Taguig, offers a hybrid work model with onsite and remote components. Candidates should have BFSI experience, strong communication skills, and the ability to multitask across platforms.

Qualifications

• Experience in Banking, Financial Services, and Investment (BFSI) customer servicing is required.
• Minimum 1.5 years of customer service experience with a passion for building customer loyalty.
• At least 1.5 years of CSAT/NPS experience (recent within last 6 months).
• Excellent listening, relationship-building, and communication skills (written and verbal).
• Ability to multitask across multiple servicing platforms and web-based applications.

Responsibilities

• Provide extraordinary customer care via phone by supporting customers across Banking Servicing Network.
• Deliver exceptional service by applying the Customer First philosophy and handling inquiries professionally.
• Support customers with account maintenance, transactions, and funds-related inquiries.
• Resolve inquiries including rewards and redemption by end-to-end ownership.
• Troubleshoot issues and identify solutions to deliver a seamless customer experience.
• Navigate multiple servicing platforms and web-based applications to support needs.
• Adhere to regulatory, compliance, and operational guidelines in servicing practices.

Skills

Customer service

Communication skills

Multitasking

CSAT/NPS experience

Listening

Education

College level

Tools

CRM systems

MS Office

Job description

Job Description

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Provide extraordinary customer care via phone by supporting customers across the Banking Servicing Network.
• Deliver exceptional service by consistently applying the Customer First philosophy and handling customer inquiries professionally.
• Support customers with a broad range of servicing requests, including account maintenance, transactions, and funds-related inquiries.
• Resolve customer inquiries, including rewards and redemption, by taking ownership through end-to-end resolution.
• Troubleshoot customer issues and identify appropriate solutions to deliver a seamless customer experience.
• Navigate multiple servicing platforms and web-based applications to efficiently support customer needs.
• Adapt to evolving products, services, systems, and customer needs while maintaining a high standard of service.
• Adhere to all regulatory, compliance, and operational guidelines in accordance with servicing practices.

Qualifications

Minimum Qualifications:

• At least college level.
• Banking, Financial Services, and Investment (BFSI) customer servicing experience is required.
• Minimum of 1½ years of customer service experience with a passion for building customer loyalty.
• At least 1½ years of CSAT/NPS experience (with recent relevant experience within the last 6 months).
• Exceptional listening, consultative relationship-building, resourcefulness, and strong written and verbal communication skills.
• Ability to work in a fast-paced, metrics-driven environment while effectively multitasking across multiple servicing platforms and web-based applications.
• Demonstrated problem-solving skills, adaptability, and willingness to learn new products, systems, and processes.
• Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date.

Additional Details

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.