Management Trainee (Davao City)

One Food Group; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

One Food Group in Davao City is seeking a Restaurant Operations Associate to support daily restaurant functions and help ensure exceptional guest experiences.

You will supervise shifts, train new staff, manage inventory, and assist with cash handling, promotions, and compliance with health and safety standards. This role offers hands-on management training and opportunities to grow into a leadership position within our team.

Qualifications

• At least 1 year of experience in restaurant operations or a similar customer-facing role.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team effectively.
• Basic understanding of restaurant financials and inventory management.
• Knowledge of health, safety, and sanitation regulations.
• Proficiency in using point-of-sale systems and handling cash transactions.

Responsibilities

• Assist in overseeing daily restaurant operations, ensuring efficient service and adherence to standards.
• Manage shift duties, including opening and closing procedures.
• Provide high-quality customer service and address concerns professionally.
• Assist in supervising and coordinating restaurant staff during shifts.
• Help with training new employees and scheduling to ensure adequate staffing.
• Manage inventory levels and support stock/check deliveries.
• Ensure compliance with health, safety, and brand standards.
• Support cash handling and daily sales tracking.
• Assist in marketing/promotional activities and store events.
• Support staff development and contribute to team-building.

Skills

Interpersonal communication

Team leadership

Cash handling / POS

Operational problem-solving

Customer service

Tools

POS systems

Job description

Key Responsibilities:

Support in Daily Operations:

• Assist in overseeing daily restaurant operations, ensuring efficient service and adherence to operational standards.

• Manage shift duties, including opening and closing procedures, to ensure smooth restaurant functionality.

Customer Service:

• Provide high-quality customer service and support to ensure a positive dining experience.

• Address customer concerns and complaints in a professional manner, escalating issues to the RGM or AGM when necessary.

Staff Supervision:

• Assist in supervising and coordinating the activities of restaurant staff during shifts.

• Help with training new employees and providing ongoing support and guidance to current team members.

• Participate in scheduling and ensuring adequate staffing levels during shifts.

Inventory and Stock Management:

• Assist in managing inventory levels and ensuring proper stock levels are maintained.

• Support inventory control procedures, including receiving and checking deliveries.

Compliance and Standards:

• Ensure that the restaurant maintains high standards in food quality, service, health, and safety.

• Assist in conducting routine checks to ensure compliance with health and safety regulations and brand standards.

Financial and Administrative Tasks:

• Support the RGM/AGM in managing cash handling and financial transactions.

• Assist with daily administrative tasks, including tracking sales and monitoring expenses.

Marketing and Promotions:

• Assist in implementing marketing and promotional strategies as directed by the RGM or AGM.

• Participate in organizing and executing store events and promotions to drive customer engagement.

Team Development:

• Support staff development initiatives, including training and performance feedback.

• Foster a positive work environment and contribute to team-building activities.

Problem-Solving:

• Assist in resolving operational issues and emergencies in the absence of the RGM or AGM.

• Learn and apply crisis management techniques as part of the training program.

Learning and Development:

• Engage in the management training program, attending workshops and seminars as required.

• Gain hands-on experience in various aspects of restaurant management to prepare for future leadership roles.

Qualifications:

• At least 1 year of experience in restaurant operations or a similar customer-facing role.

• Strong interpersonal and communication skills.

• Ability to lead and motivate a team effectively.

• Basic understanding of restaurant financials and inventory management.

• Knowledge of health, safety, and sanitation regulations.

• Proficiency in using point-of-sale systems and handling cash transactions.