Management Trainee (Tandag, Surigao del Sur)

One Food Group; Tandag; On-site; PHP 268,000 - 379,000; Full time

Job summary

One Food Group is seeking an energetic Operations Associate to support daily restaurant operations and customer service in a fast-paced setting. You will help manage shifts, supervise staff, and uphold quality, safety, and financial controls.

You will contribute to scheduling, training, inventory checks, and promotions while fostering a positive team environment and ensuring guest satisfaction. Ideal candidates have 1+ year in similar roles and strong communication skills.

Qualifications

• Minimum 1 year of experience in restaurant operations or customer-facing roles.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team.
• Basic understanding of restaurant finances and inventory.
• Knowledge of health, safety and sanitation regulations.
• Proficiency with POS systems and cash handling.

Responsibilities

• Assist in overseeing daily restaurant operations to ensure efficient service and standards.
• Manage shift duties, including opening and closing procedures.
• Provide high-quality customer service and address concerns professionally.
• Supervise staff during shifts and support training and scheduling.
• Help manage inventory, receiving deliveries, and stock levels.
• Support cash handling and basic administrative tasks for the leadership team.
• Assist with marketing/promotions and drive team engagement.
• Participate in learning and development programs for future leadership.

Skills

Interpersonal skills

Communication skills

Team leadership

Inventory management

Health & safety

Cash handling & POS

Tools

POS systems

Job description

Key Responsibilities:

Support in Daily Operations:

• Assist in overseeing daily restaurant operations, ensuring efficient service and adherence to operational standards.

• Manage shift duties, including opening and closing procedures, to ensure smooth restaurant functionality.

Customer Service:

• Provide high-quality customer service and support to ensure a positive dining experience.

• Address customer concerns and complaints in a professional manner, escalating issues to the RGM or AGM when necessary.

Staff Supervision:

• Assist in supervising and coordinating the activities of restaurant staff during shifts.

• Help with training new employees and providing ongoing support and guidance to current team members.

• Participate in scheduling and ensuring adequate staffing levels during shifts.

Inventory and Stock Management:

• Assist in managing inventory levels and ensuring proper stock levels are maintained.

• Support inventory control procedures, including receiving and checking deliveries.

Compliance and Standards:

• Ensure that the restaurant maintains high standards in food quality, service, health, and safety.

• Assist in conducting routine checks to ensure compliance with health and safety regulations and brand standards.

Financial and Administrative Tasks:

• Support the RGM/AGM in managing cash handling and financial transactions.

• Assist with daily administrative tasks, including tracking sales and monitoring expenses.

Marketing and Promotions:

• Assist in implementing marketing and promotional strategies as directed by the RGM or AGM.

• Participate in organizing and executing store events and promotions to drive customer engagement.

Team Development:

• Support staff development initiatives, including training and performance feedback.

• Foster a positive work environment and contribute to team-building activities.

Problem-Solving:

• Assist in resolving operational issues and emergencies in the absence of the RGM or AGM.

• Learn and apply crisis management techniques as part of the training program.

Learning and Development:

• Engage in the management training program, attending workshops and seminars as required.

• Gain hands-on experience in various aspects of restaurant management to prepare for future leadership roles.

Qualifications:

• At least 1 year of experience in restaurant operations or a similar customer-facing role.

• Strong interpersonal and communication skills.

• Ability to lead and motivate a team effectively.

• Basic understanding of restaurant financials and inventory management.

• Knowledge of health, safety, and sanitation regulations.

• Proficiency in using point-of-sale systems and handling cash transactions.