Management Trainee (KFC Waltermart San Fernando)

One Food Group; San Fernando; On-site; PHP 223,000 - 312,000; Full time

Job summary

One Food Group in the Philippines is seeking a hands-on Restaurant Operations Supervisor to support daily operations, ensure service standards, and assist in scheduling and training.

You will work closely with the RGM/AGM, supervise staff, manage inventory, perform basic financial tasks, and contribute to marketing efforts and store events.

Qualifications

• At least 1 year of experience in restaurant operations or a similar customer-facing role.
• Strong interpersonal and communication skills.
• Ability to lead and motivate a team effectively.
• Basic understanding of restaurant financials and inventory management.
• Knowledge of health, safety, and sanitation regulations.
• Proficiency in using point-of-sale systems and handling cash transactions.

Responsibilities

• Assist in overseeing daily restaurant operations, ensuring efficient service and adherence to operational standards.
• Manage shift duties, including opening and closing procedures, to ensure smooth restaurant functionality.
• Provide high-quality customer service and support to ensure a positive dining experience.
• Address customer concerns and complaints in a professional manner, escalating issues when necessary.
• Assist in supervising and coordinating the activities of restaurant staff during shifts.
• Help with training new employees and providing ongoing support and guidance to current team members.
• Participate in scheduling and ensuring adequate staffing levels during shifts.
• Assist in managing inventory levels and ensuring proper stock levels are maintained.
• Support inventory control procedures, including receiving and checking deliveries.
• Ensure that the restaurant maintains high standards in food quality, service, health, and safety.
• Assist in conducting routine checks to ensure compliance with health and safety regulations and brand standards.
• Support the RGM/AGM in managing cash handling and financial transactions.
• Assist with daily administrative tasks, including tracking sales and monitoring expenses.
• Assist in implementing marketing and promotional strategies as directed by the RGM or AGM.
• Participate in organizing and executing store events and promotions to drive customer engagement.
• Support staff development initiatives, including training and performance feedback.
• Foster a positive work environment and contribute to team-building activities.
• Assist in resolving operational issues and emergencies in the absence of the RGM or AGM.
• Learn and apply crisis management techniques as part of the training program.
• Engage in the management training program, attending workshops and seminars as required.
• Gain hands-on experience in various aspects of restaurant management to prepare for future leadership roles.

Skills

Interpersonal skills

Communication skills

Team leadership

Cash handling

Education

Associate’s or Bachelor’s degree in Business Administration or Hospitality Management

Tools

POS systems

Job description

Job Description:

Support in Daily Operations:

• Assist in overseeing daily restaurant operations, ensuring efficient service and adherence to operational standards.

• Manage shift duties, including opening and closing procedures, to ensure smooth restaurant functionality.

Customer Service:

• Provide high-quality customer service and support to ensure a positive dining experience.

• Address customer concerns and complaints in a professional manner, escalating issues to the RGM or AGM when necessary.

Staff Supervision:

• Assist in supervising and coordinating the activities of restaurant staff during shifts.

• Help with training new employees and providing ongoing support and guidance to current team members.

• Participate in scheduling and ensuring adequate staffing levels during shifts.

Inventory and Stock Management:

• Assist in managing inventory levels and ensuring proper stock levels are maintained.

• Support inventory control procedures, including receiving and checking deliveries.

• Compliance and Standards:

• Ensure that the restaurant maintains high standards in food quality, service, health, and safety.

• Assist in conducting routine checks to ensure compliance with health and safety regulations and brand standards.

Financial and Administrative Tasks:

• Support the RGM/AGM in managing cash handling and financial transactions.

• Assist with daily administrative tasks, including tracking sales and monitoring expenses.

• Marketing and Promotions:

• Assist in implementing marketing and promotional strategies as directed by the RGM or AGM.

• Participate in organizing and executing store events and promotions to drive customer engagement.

Team Development:

• Support staff development initiatives, including training and performance feedback.

• Foster a positive work environment and contribute to team-building activities.

• Problem-Solving:

• Assist in resolving operational issues and emergencies in the absence of the RGM or AGM.

• Learn and apply crisis management techniques as part of the training program.

• Learning and Development:

• Engage in the management training program, attending workshops and seminars as required.

• Gain hands-on experience in various aspects of restaurant management to prepare for future leadership roles.

Job Qualification:

• At least 1 year of experience in restaurant operations or a similar customer-facing role.

• Strong interpersonal and communication skills.

• Ability to lead and motivate a team effectively.

• Basic understanding of restaurant financials and inventory management.

• Knowledge of health, safety, and sanitation regulations.

• Proficiency in using point-of-sale systems and handling cash transactions.

Education:

Associate’s or Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred but not required).

Work Environment:

• Fast-paced restaurant environment requiring frequent interaction with staff and customers.