Management Information Systems Manager

EXL Service Philippines, Inc.; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

EXL Service Philippines, Inc. is seeking a seasoned MIS/Analytics Lead to own reporting, dashboards and data-driven insights for campaigns. Lead automation initiatives and provide actionable recommendations to improve metrics.

The role requires strong Excel/VBA, SQL, PowerPoint skills and the ability to collaborate with internal and external stakeholders in a dynamic environment.

Qualifications

• Minimum 5 years of MIS/Analytics/WFM experience.
• Advanced Excel with automation using VBA.
• Strong data visualization and reporting skills.
• Excellent communication with stakeholders.

Responsibilities

• Create, maintain and publish reports.
• Manage reporting requirements for the campaign.
• Create dashboards and decks for business reviews and presentations.
• Serves as the MIS Lead.
• Knows advance automation of reports.
• Provides analysis to reports and gives recommendations on how to improve numbers.
• Communicate effectively with internal and external stakeholders.

Skills

Advanced Excel

VBA

SQL

PowerPoint

Data visualization

Prioritization

Deadline management

Critical thinking

Interpersonal skills

Independent work

Job description

Roles and Responsibilities

• Responsible for creating, maintaining and publishing reports.
• Manage, maintain, and improve reporting requirements for the campaign.
• Create dashboards and decks for business reviews and presentations.
• Serves as the MIS Lead.
• Knows advance automation of reports.
• Provides analysis to reports and gives recommendations on how to improve numbers.
• Communicate effectively with internal and external stakeholders.

Responsibilities:

Technical Skills

• Advanced & Very Proficient with Microsoft Excel
• Proficient with Microsoft Powerpoint
• Good working knowledge of Excel Macros, VBA, and SQL programming
• Ability to scrub, dissect and visualize data; create customized reports.

General Skills

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
• Solid critical thinking, problem solving, and interpersonal skills.
• Demonstrates ability to give and receive feedback with peers and business partners
• Ability to work independently with leadership and minimal to no supervision
• Must demonstrate sound arithmetic, analytical and problem-solving ability.
• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
• Excellent verbal, written and comprehension skills.

Work Experience Requirements

• Minimum 5 years of relevant experience in MIS/Analytics/WFM.