Mall Operations Assistant - San Jose del Monte

Vista Malls; San Jose del Monte; On-site; PHP 240,000 - 360,000; Full time

Job summary

Vista Malls in the Philippines is seeking a Mall Operations Assistant to support day-to-day operations, ensuring tenants comply with lease agreements and company policies, and assisting in monitoring fit-out activities in line with approved plans and safety standards.

You will coordinate with tenants, contractors, and internal teams, conduct site inspections, manage permits and documentation, and provide administrative support to keep mall operations running smoothly.

Qualifications

• Bachelor's degree in related field required.
• Experience in mall operations or property management is an advantage.
• Strong communication and customer service abilities.
• Detail-oriented with excellent organizational skills.
• Proficient in MS Office applications.
• Willing to be assigned in San Jose Del Monte, Bulacan.

Responsibilities

• Monitor tenant compliance with lease agreements, memoranda of agreement, mall policies, and company rules and regulations
• Assist in implementing and enforcing mall operational policies and procedures
• Monitor tenant fit-out, construction, and renovation activities to ensure compliance with approved plans, design standards, and safety requirements
• Coordinate with tenants, contractors, and internal departments regarding fit-out schedules, permits, and project requirements
• Conduct regular site inspections to monitor project progress, identify compliance issues, and recommend corrective actions when necessary
• Assist in processing tenant permits, clearances, and other operational requirements
• Maintain accurate records of tenant documentation, permits, inspection reports, and compliance-related files
• Respond to tenant inquiries and coordinate concerns with the appropriate departments to ensure timely resolution
• Provide administrative and operational support to the Mall Operations team in the execution of daily activities and special projects

Skills

Communication skills

Interpersonal skills

Customer service

Detail-oriented

Organizational skills

MS Office

Education

Bachelor's degree in Business Administration/Management/Commerce/Economics

Tools

Microsoft Office

Job description

About the role

The Mall Operations Assistant supports the day-to-day operations of the mall by ensuring tenants comply with lease agreements, company policies, and operational standards. The role also assists in monitoring tenant fit-out, construction, and renovation activities to ensure projects are completed in accordance with approved plans, safety regulations, and company guidelines, while helping maintain efficient mall operations.

Key responsibilities

• Monitor tenant compliance with lease agreements, memoranda of agreement, mall policies, and company rules and regulations
• Assist in implementing and enforcing mall operational policies and procedures
• Monitor tenant fit-out, construction, and renovation activities to ensure compliance with approved plans, design standards, and safety requirements
• Coordinate with tenants, contractors, and internal departments regarding fit-out schedules, permits, and project requirements
• Conduct regular site inspections to monitor project progress, identify compliance issues, and recommend corrective actions when necessary
• Assist in processing tenant permits, clearances, and other operational requirements
• Maintain accurate records of tenant documentation, permits, inspection reports, and compliance-related files
• Respond to tenant inquiries and coordinate concerns with the appropriate departments to ensure timely resolution
• Provide administrative and operational support to the Mall Operations team in the execution of daily activities and special projects

About you

• Bachelor's Degree in Business Administration, Management, Commerce, Economics, or any related field
• Experience in mall operations, tenant relations, property management, or a related field is an advantage
• Strong communication, interpersonal, and customer service skills
• Detail-oriented with excellent organizational and coordination abilities
• Proficient in Microsoft Office applications
• Ability to work effectively with tenants, contractors, and cross-functional teams
• Willing to be assigned in San Jose Del Monte, Bulacan.