Makati Call Center Associate — Fast-Paced & Team-Oriented

Miranda HR; Makati; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

A customer service firm in Makati is urgently hiring a Customer Service Representative. The role requires providing exceptional service via calls, addressing customer inquiries, and maintaining accurate records. Ideal candidates should have a High School Diploma, be proficient in English, and demonstrate strong organizational and interpersonal skills. This full-time position offers on-site work in a fast-paced environment, focused on customer satisfaction and teamwork.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Proficient in English language, strong customer service orientation.
• Qualities and Traits: Excellent interpersonal and organizational skills.
• Responsibilities and Duties: Ability to work effectively in a team environment.
• Working Conditions: Ability to work in a fast-paced call center environment.

Responsibilities

• Provide exceptional customer service to clients through inbound and outbound calls.
• Assist customers with inquiries, complaints, and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to meet performance targets and improve service delivery.
• Utilize technical skills to navigate call center software efficiently.

Skills

Proficient in English language

Strong customer service orientation

Excellent interpersonal skills

Technical skills

Organizational skills

Education

High School Diploma or equivalent

Job description

A customer service firm in Makati is urgently hiring a Customer Service Representative. The role requires providing exceptional service via calls, addressing customer inquiries, and maintaining accurate records. Ideal candidates should have a High School Diploma, be proficient in English, and demonstrate strong organizational and interpersonal skills. This full-time position offers on-site work in a fast-paced environment, focused on customer satisfaction and teamwork.