Maintenance Technician

KONE Pte Ltd; Santo Niño 1st; On-site; PHP 300,000 - 420,000; Full time

Job summary

KONE Pte Ltd is seeking a field service professional to manage customer relationships and deliver on-site service for elevators and escalators. You will interact with customers, site personnel, and end-users to ensure safety and satisfaction.

Responsibilities include coordinating maintenance visits, providing clear updates, and contributing to service improvements while upholding KONE's safety standards. Prior experience in electrical/mechanical fields is valued.

Qualifications

• Education/work experience in electrical, mechanical, mechatronics or vertical transportation.
• Experience in interacting with customers in a service or technical field.
• Knowledge of electronics and control systems.

Responsibilities

• Maintain excellent relationships with customers, site contact and end-users on site.
• Ensure customer satisfaction via timely on-site communication and service updates.
• Perform service visits including planned maintenance, callouts, and repairs safely.
• Plan workload with supervisor and report work performed and materials used.
• Identify service repair opportunities and raise sales leads when possible.

Skills

Customer service mindset

On-site service delivery

Electronics knowledge

Independent working

Safety consciousness

Education

Electrical/Mechanical/Mechatronics/Vertical Transportation background

Job description

Job Description

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. 5 of top 10 tallest buildings in the world are equipped by KONE’s high-rise technology.

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees, in close to 70 countries. KONE Class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

What will you be doing?

Customer relationship management

• Responsible for maintaining excellent relationships with the customers, the site contact person and end-users presents on site, by applying the service mindset attitude.

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, customer debrief, barriers & site communication material etc.)

• Responsible for wearing KONE working clothes and ensuring that they are clean and in good condition.

• Responsible to interact with the customers and inform them after each visit the equipment safety and condition status and in case of deviations propose corrective actions to the customer according to the local process.

Service operations

• Accountable for the end-user’s and the site’s safety.

• Responsible for a safe working environment during the site visits.

• Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions and contacting Technical Helpdesk for further support in case of uncertainty to complete the tasks or any other questions.

• Responsible for the execution of the service visits (planned maintenance, callouts, 24/7 service needs and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes.

• Responsible to take immediate action on site in case high risk identification and to apply the escalation procedure and ensure that the information is received by the relevant stakeholders.

• Responsible for identifying service repair opportunities and if possible - execute them on site immediately or by raising sales leads.

• Responsible for effectively planning the workload, in conjunction with his supervisor.

• Responsible for accurate and real time back reporting of work performed and materials consumed (at the equipment level) in order to ensure the accuracy of customer communication and invoicing.

• Responsible for managing the proximity stock (shelving, inventory, stock transfer).

• Responsible for keeping the service tooling, van and instruments safe, maintained and in good condition.

• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to his supervisor and quality department.

• Responsible for reporting possible near misses to his supervisor.

Competence development

• Responsible for developing your competences through on-the-job training, learning from others and attending proposed trainings (e-learning, class room, onsite etc.)

• Responsible for highlighting any potential knowledge or competence gaps to supervisor and/or Technical Help Desk.

• Required to give training/coaching to persons nominated by the supervisor.

Are you the one?

• Possess relevant education/working experience from Electrical/Mechanical/Mechatronics/Vertical Transportation

• Prior experience of elevator and escalator industry will be added value

• Proven experience interacting directly with customers in a service or technical field environment

• knowledge of electronics and control systems.

• Ability to work independently and manage field service activities effectively

• Commitment to workplace safety and operational excellence
  

Discover how KONE technicians are shaping the future of urban mobility through innovation, digital technology, and technical expertise

Watch the story below:

https://www.kone.sg/stories-and-references/stories/living-tall-with-singapore-vertical-nervous-system.aspx