Elevator & Escalator Field Technician — Customer‑Focused

KONE Pte Ltd; Santo Niño 1st; On-site; PHP 300,000 - 420,000; Full time

Job summary

KONE Pte Ltd is seeking a field service professional to manage customer relationships and deliver on-site service for elevators and escalators. You will interact with customers, site personnel, and end-users to ensure safety and satisfaction.

Responsibilities include coordinating maintenance visits, providing clear updates, and contributing to service improvements while upholding KONE's safety standards. Prior experience in electrical/mechanical fields is valued.

Qualifications

• Education/work experience in electrical, mechanical, mechatronics or vertical transportation.
• Experience in interacting with customers in a service or technical field.
• Knowledge of electronics and control systems.

Responsibilities

• Maintain excellent relationships with customers, site contact and end-users on site.
• Ensure customer satisfaction via timely on-site communication and service updates.
• Perform service visits including planned maintenance, callouts, and repairs safely.
• Plan workload with supervisor and report work performed and materials used.
• Identify service repair opportunities and raise sales leads when possible.

Skills

Customer service mindset

On-site service delivery

Electronics knowledge

Independent working

Safety consciousness

Education

Electrical/Mechanical/Mechatronics/Vertical Transportation background

Job description

KONE Pte Ltd is seeking a field service professional to manage customer relationships and deliver on-site service for elevators and escalators. You will interact with customers, site personnel, and end-users to ensure safety and satisfaction.

Responsibilities include coordinating maintenance visits, providing clear updates, and contributing to service improvements while upholding KONE's safety standards. Prior experience in electrical/mechanical fields is valued.