Senior Executive - Maintenance

Kone México; Hinoba-an; On-site; PHP 300,000 - 600,000; Full time

Job summary

KONE is seeking a Senior Executive - Maintenance / Executive - Maintenance to oversee on-site service activities, ensure customer satisfaction, and manage safety and reporting in maintenance operations.

The role emphasizes precise communication with customers, on-site leadership, and collaboration with supervisors to deliver reliable service and uphold highest safety standards.

Responsibilities

• On-site communication with customers: report callouts, ETA, work performed.
• Real-time reporting of work at equipment level for accuracy in e-Optimum and notifications.
• Maintain excellent customer relationships and present on-site with a proactive attitude.
• Ensure equipment safety, performance, and site environment during service operations.
• Plan workload with service supervisor and adhere to schedules, time limits, and quality standards.
• Submit time sheets and manage proximity stock, tools, and vehicles safely.

Job description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to 'Deliver the best people flow experience'. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Senior Executive - Maintenance / Executive - Maintenance

What will you be doing?

Customer Relationship Management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People Management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills

You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L'engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d'informations et d'idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s'appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c'est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

En savoir plus sur https://kone.com/global/en/careers.html Chez KONE, notre mission est de façonner l'avenir des villes. En tant que leader mondial dans le secteur des ascenseurs et escaliers mécaniques, nous transportons deux milliards de personnes chaque jour, en rendant leurs trajets sûrs, pratiques et fiables grâce à un People Flow® intelligent et durable. En 2025, KONE a réalisé un chiffre d'affaires de 11,2 milliards d'euros et comptait plus de 60 000 employés dans près de 70 pays en fin d'année. Les actions de classe B de KONE sont cotées au Nasdaq Helsinki en Finlande.