Maintenance Coordinator

VPM Solutions; Mexico; On-site; PHP 280,000 - 480,000; Full time

Job summary

VPM Solutions is seeking a proactive Operations Coordinator to support residents, owners, and vendors while keeping property operations running smoothly. You will build strong relationships, stay organized, and ensure tasks are completed accurately and on time.

In this role you will coordinate vendors, oversee maintenance, and manage onboarding and data accuracy. Strong communication and a detail-oriented approach are essential for success in a fast-paced environment.

Qualifications

• Experience coordinating vendors, maintenance, or property operations.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Experience managing databases, CRM systems, or property management software.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Proactive mindset with a willingness to learn new systems.

Responsibilities

• Coordinate vendors by scheduling work, tracking progress, and ensuring timely completion of services.
• Oversee maintenance coordination by managing work orders, following up on repairs, and communicating updates.
• Deliver outstanding resident service by responding to inquiries, providing timely updates, and creating a positive customer experience.
• Assist with property and owner onboarding, ensuring all required information, documentation, and processes are completed accurately.
• Maintain accurate databases by updating property records, resident information, vendor details, and operational documentation.

Skills

Vendor coordination

Maintenance coordination

Customer service

Relationship building

Written & verbal communication

Database management

CRM systems

Prioritization

Proactive mindset

Tools

CRM systems

Property management software

Job description

All applications will be completed on VPM Solutions

Role Overview

We're looking for someone who enjoys creating exceptional experiences for residents, owners, and vendors while keeping property operations running efficiently behind the scenes. This role is ideal for someone who thrives in a fast-paced environment, takes ownership of their work, and enjoys bringing structure and consistency to daily operations.

Success in this role comes from building strong relationships, staying organized, and ensuring every task is completed with accuracy and follow-through.

What You'll Own

• Coordinate vendors by scheduling work, tracking progress, and ensuring timely completion of services.
• Oversee maintenance coordination by managing work orders, following up on repairs, and communicating updates to all parties.
• Deliver outstanding resident service by responding to inquiries, providing timely updates, and creating a positive customer experience.
• Assist with property and owner onboarding, ensuring all required information, documentation, and processes are completed accurately.
• Maintain accurate databases by updating property records, resident information, vendor details, and operational documentation.

What Makes This Role a Fit

You may enjoy this role if you're the type of person who naturally makes others feel supported and valued. If you find satisfaction in helping people, solving problems before they become bigger issues, and creating positive experiences through clear communication, this could be a great fit.

You might also thrive here if you enjoy bringing order to busy environments. If keeping information organized, creating efficient systems, and ensuring every detail is accounted for gives you a sense of accomplishment, you'll likely excel in this position.

Finally, if you're someone who instinctively catches the little things others overlook and believes that accuracy matters just as much as speed, you'll fit right in. Small details make a big difference in this role.

You Might Have (or Be Ready to Learn)

• Experience coordinating vendors, maintenance, or property operations.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Experience managing databases, CRM systems, or property management software.
• The ability to prioritize multiple tasks while maintaining a high level of accuracy.
• A proactive mindset with a willingness to learn new systems and continuously improve processes.

This job description follows the Hiring for Attitude ("Brown Shorts") philosophy by emphasizing behaviors, ownership, collaboration, and culture fit over an extensive list of technical requirements.