Resident Experience & Operations Coordinator

VPM Solutions; Mexico; On-site; PHP 280,000 - 480,000; Full time

Job summary

VPM Solutions is seeking a proactive Operations Coordinator to support residents, owners, and vendors while keeping property operations running smoothly. You will build strong relationships, stay organized, and ensure tasks are completed accurately and on time.

In this role you will coordinate vendors, oversee maintenance, and manage onboarding and data accuracy. Strong communication and a detail-oriented approach are essential for success in a fast-paced environment.

Qualifications

• Experience coordinating vendors, maintenance, or property operations.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication abilities.
• Experience managing databases, CRM systems, or property management software.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Proactive mindset with a willingness to learn new systems.

Responsibilities

• Coordinate vendors by scheduling work, tracking progress, and ensuring timely completion of services.
• Oversee maintenance coordination by managing work orders, following up on repairs, and communicating updates.
• Deliver outstanding resident service by responding to inquiries, providing timely updates, and creating a positive customer experience.
• Assist with property and owner onboarding, ensuring all required information, documentation, and processes are completed accurately.
• Maintain accurate databases by updating property records, resident information, vendor details, and operational documentation.

Skills

Vendor coordination

Maintenance coordination

Customer service

Relationship building

Written & verbal communication

Database management

CRM systems

Prioritization

Proactive mindset

Tools

CRM systems

Property management software

Job description

VPM Solutions is seeking a proactive Operations Coordinator to support residents, owners, and vendors while keeping property operations running smoothly. You will build strong relationships, stay organized, and ensure tasks are completed accurately and on time.

In this role you will coordinate vendors, oversee maintenance, and manage onboarding and data accuracy. Strong communication and a detail-oriented approach are essential for success in a fast-paced environment.