Luxury Beauty Retail Ops Specialist

Luxasia; Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

LUXASIA Philippines seeks a Retail Operations Executive to ensure smooth day-to-day operations across a designated category within its retail network, supporting sales performance, stock management, and visual merchandising while delivering an exceptional customer experience.

The role includes managing KPIs, stock accuracy in SAP/MIM, recruitment and onboarding of CEOs, VM compliance, CRM outcomes, and close collaboration with Brand and Marketing teams to drive promotions and store standards.

Qualifications

• Bachelor's degree in business administration or related field.
• 3–5 years of experience in retail operations, preferably in luxury or beauty brands.
• Strong leadership and cross-functional collaboration skills.

Responsibilities

• Own and drive key KPIs to achieve sales targets for all stores.
• Maintain optimal stock levels and ensure inventory accuracy in SAP and MIM.
• Recruit, train, and onboard Customer Engagement Officers (CEOs) and manage manpower allocation.
• Ensure compliance with brand-specific VM guidelines and conduct regular store visits.
• Drive CRM-related KPIs and coordinate with Marketing for campaigns and customer engagement.

Skills

Retail operations

Leadership

KPIs management

SAP

MIM

Brand coordination

Communication skills

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

MIM

Job description

LUXASIA Philippines seeks a Retail Operations Executive to ensure smooth day-to-day operations across a designated category within its retail network, supporting sales performance, stock management, and visual merchandising while delivering an exceptional customer experience.

The role includes managing KPIs, stock accuracy in SAP/MIM, recruitment and onboarding of CEOs, VM compliance, CRM outcomes, and close collaboration with Brand and Marketing teams to drive promotions and store standards.