In-Room Dining Supervisor

Hammerjack Pty Ltd; Philippines; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Learning & Development

MOstay program

Colleague Wellness

Job summary

Mandarin Oriental Makati is seeking an In-Room Dining Supervisor to lead a premium service team delivering exceptional in-room dining experiences for guests. You will drive guest satisfaction, maintain service excellence, and ensure flawless execution of all dining operations within a luxury hotel environment.

This role demands strong leadership, superb communication, and a keen eye for detail, with a focus on safety, standards, and guest-centric service in a fast-paced preopening setting in

Qualifications

• Bachelor's degree in Hospitality or related field.
• Minimum 2–4 years experience in Food & Beverage within a luxury or fine dining environment, with supervisory exposure.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of restaurant operations and service excellence standards.
• Detail-oriented, organized, and able to perform in a fast-paced environment.
• Proficiency in POS systems and basic financial handling.
• Service-oriented mindset with strong emotional intelligence and cultural awareness.
• Professional demeanor, impeccable grooming, and a positive attitude.

Responsibilities

• Lead in-room dining service delivery with a focus on guest experience.
• Supervise and guide the dining team to maintain high service standards.
• Maintain mise en place, setup, and close procedures per SOPs.
• Coordinate with kitchen, bar, and service teams to ensure seamless operations.
• Ensure accuracy in billing and order taking, adhering to financial controls.
• Uphold brand standards and conduct regular quality assurance checks.
• Promote health, safety, and compliance with hotel policies.

Skills

Leadership

Communication

Interpersonal skills

POS systems

Detail-oriented

Education

Bachelor's degree in Hospitality or related field

Tools

POS systems

Job description

Are you a master of craftDo you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly Do you embrace a growth mindset We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand's signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The In-Room Dining Supervisor plays a pivotal role in delivering exceptional in-room dining experiences in line with Mandarin Oriental's legendary service standards. This role is responsible for leading and overseeing the In-Room Dining team through proactive, interactive, and responsive supervision, ensuring each colleague is empowered to perform with confidence, professionalism, and excellence.

The In-Room Dining Supervisor ensures the seamless execution of all in-room dining operations, from order taking and preparation coordination to delivery and service follow-up. The role fosters a culture of anticipation, personalization, and attention to detail, creating memorable guest experiences that reflect the brand's commitment to luxury hospitality. Through effective leadership and operational oversight, the In-Room Dining Supervisor maintains the highest standards of service quality, guest satisfaction, and operational efficiency while enhancing the comfort and convenience of every guest stay.

Key Responsibilities

Guest Experience & Service Delivery

• Welcome and engage guests in a warm, professional, and personalized manner.
• Ensure exceptional dining experiences by anticipating guest needs and responding promptly to requests and inquiries.
• Handle guest concerns with confidence and discretion, ensuring timely resolution in the absence of senior leadership when required.
• Bid farewell to guests while ensuring complete satisfaction with their dining experience.

Team Leadership & Supervision

• Supervise and guide team members through proactive, interactive, and hands-on leadership.
• Foster a positive team environment that promotes confidence, accountability, and service excellence.
• Ensure team adherence to grooming standards and professional presentation at all times.
• Participate in daily briefings to communicate updates and ensure operational readiness prior to service.

Operational Excellence

• Ensure mise en place is completed accurately and maintained to support smooth service delivery.
• Oversee table setup, clearing, and resetting in alignment with reservation plans and service standards.
• Perform and oversee closing duties in accordance with established procedures.

Communication & Coordination

• Maintain effective communication with the kitchen, bar, and other service teams to ensure seamless operations.
• Relay guest preferences, feedback, and special requests to relevant stakeholders.
• Ensure follow-through on all service-related matters to enhance guest satisfaction.

Financial & Administrative Responsibilities

• Prepare and present bills accurately, ensuring clarity and professionalism in all transactions.
• Support the team in maintaining accuracy in order taking and billing processes.

Brand Standards & Quality Assurance

• Uphold Mandarin Oriental's service excellence standards, in line with Forbes Travel Guide and LQA expectations.
• Ensure the restaurant environment remains clean, organized, and reflective of a luxury dining setting.
• Proactively identify and report maintenance concerns affecting service quality, ensuring timely follow-up.

Health, Safety & Compliance

• Adhere to all hotel policies, hygiene standards, and safety procedures.
• Support compliance with local regulations and food safety requirements.
• Promote a safe and secure environment for guests and colleagues.

Qualifications & Experience

• Bachelor's degree in Hospitality or related field.
• Minimum 2–4 years experience in Food & Beverage within a luxury or fine dining environment, with supervisory exposure.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of restaurant operations and service excellence standards.
• Detail-oriented, organized, and able to perform in a fast-paced environment.
• Proficiency in POS systems and basic financial handling.
• Service-oriented mindset with strong emotional intelligence and cultural awareness.
• Professional demeanor, impeccable grooming, and a positive attitude.

Why Join Us

Mandarin Oriental offers a world-class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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