Luxury F&B Supervisor – Preopening Dining Team

Mandarin Oriental Hotel Group Limited; Manila; On-site; PHP 420,000 - 650,000; Full time

Job summary

Mandarin Oriental Makati is preparing a 5-star luxury dining experience and seeks an RB&E Supervisor to oversee daily restaurant operations in Manila. You will lead a service team to deliver Forbes-standard luxury service, ensuring consistency, guest satisfaction, and seamless collaboration with kitchen and bar.

The role emphasizes coaching, operational oversight, and maintaining impeccable presentation in a fast-paced, high-end setting.

Qualifications

• Bachelor’s degree in Hospitality or related field.
• Minimum 2–4 years’ experience in Food & Beverage within a luxury or fine dining environment, with supervisory exposure.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of restaurant operations and service excellence standards.
• Detail-oriented, organized, and able to perform in a fast-paced environment.

Responsibilities

• Welcome and engage guests in a warm, professional, and personalized manner.
• Ensure exceptional dining experiences by anticipating guest needs and responding promptly to requests and inquiries.
• Handle guest concerns with confidence and discretion, ensuring timely resolution in the absence of senior leadership when required.
• Bid farewell to guests while ensuring complete satisfaction with their dining experience.
• Supervise and guide team members through proactive, interactive, and hands-on leadership.
• Foster a positive team environment that promotes confidence, accountability, and service excellence.
• Ensure team adherence to grooming standards and professional presentation at all times.
• Participate in daily briefings to communicate updates and ensure operational readiness prior to service.
• Maintain mise en place, oversee table setup, clearing, and resetting in alignment with reservation plans and service standards.
• Perform and oversee closing duties in accordance with established procedures.
• Maintain effective communication with kitchen, bar, and other service teams to ensure seamless operations.
• Relay guest preferences, feedback, and special requests to relevant stakeholders.
• Ensure follow-through on all service-related matters to enhance guest satisfaction.
• Prepare and present bills accurately, ensuring clarity and professionalism in all transactions.
• Support the team in maintaining accuracy in order taking and billing processes.
• Uphold Mandarin Oriental’s service excellence standards, report maintenance concerns, and ensure a luxury environment.
• Adhere to hotel policies, hygiene standards, and safety procedures.

Skills

Leadership

Team management

Guest service

F&B operations

Emotional intelligence

Education

Bachelor's degree in Hospitality

Tools

POS systems

Job description

Mandarin Oriental Makati is preparing a 5-star luxury dining experience and seeks an RB&E Supervisor to oversee daily restaurant operations in Manila. You will lead a service team to deliver Forbes-standard luxury service, ensuring consistency, guest satisfaction, and seamless collaboration with kitchen and bar.

The role emphasizes coaching, operational oversight, and maintaining impeccable presentation in a fast-paced, high-end setting.