Luxury Housekeeping Supervisor: Guest Experience Leader

Silversea; España; On-site; PHP 2,006,000 - 3,260,000; Full time

Benefits offered by this job

Crew housing

Meals onboard

Job summary

Silversea is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest staterooms, public areas, and crew spaces onboard. You will supervise, coach, and inspect to ensure flawless presentation and service that aligns with luxury brand standards.

The role requires strong leadership, communication, and organizational skills, with a focus on safety, quality, and guest satisfaction in a dynamic shipboard environment.

Qualifications

• Two (2) years in a supervisory role with guest-facing service experience in a luxury environment.
• Combination of education or experience providing required knowledge, skills, and abilities.
• Comprehensive knowledge of ultra-luxury hospitality standards and bespoke guest service delivery.
• Strong emotional intelligence with resourceful thinking and conflict resolution skills.
• Conversational ability in an additional language is preferred.

Responsibilities

• Coordinate and supervise housekeeping activities across guest staterooms, public areas, and crew accommodations.
• Assign duties and workstations to ensure efficient workflow and productivity.
• Conduct daily inspections to verify compliance with standards and quality requirements.
• Oversee luggage handling during embarkation and disembarkation for guest satisfaction.
• Monitor operations and adjust plans based on itinerary, weather, and guest needs.
• Ensure activities comply with procedures, standards, and safety requirements.
• Prepare the team for internal audits and inspections with the Chief Housekeeping Manager.
• Provide day-to-day leadership, coaching, and staff development.
• Lead pre-shift briefings and communicate priorities and updates.
• Support onboarding, training, and cross-training to enhance performance.
• Assist with performance evaluations and corrective actions as required.
• Own the guest experience, delivering cleanliness, comfort, and proactive service.
• Anticipate guest preferences and deliver personalized service.

Skills

Leadership

Communication

Guest service

Emotional intelligence

Conflict resolution

Training Coaching

Organizational skills

Education

High school diploma or equivalent

Job description

Silversea is seeking a Housekeeping Supervisor to lead daily housekeeping operations across guest staterooms, public areas, and crew spaces onboard. You will supervise, coach, and inspect to ensure flawless presentation and service that aligns with luxury brand standards.

The role requires strong leadership, communication, and organizational skills, with a focus on safety, quality, and guest satisfaction in a dynamic shipboard environment.