Airport Concierge & Guest Experience Leader

Mandarin Oriental; Manila; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Complimentary nights at Mandarin Oriental hotels

Health and wellness programmes

Learning and development opportunities

Job summary

Mandarin Oriental is seeking an Airport Representative in Manila for its upcoming 5-star hotel, ensuring seamless guest experiences at the airport. The role is crucial for coordinating airport transfers and providing exceptional service to guests.

Ideal candidates will have a background in hospitality or guest services, with strong communication skills and the ability to work flexible hours. Join a dynamic pre-opening team committed to excellence and innovation in service.

Qualifications

• 1–2 years experience in guest services, concierge, or airport handling.
• Familiarity with airport operations, especially NAIA.
• Fluency in English; additional languages are a plus.

Responsibilities

• Welcome guests at the airport with professionalism.
• Coordinate transfers and monitor guest movements.
• Maintain communication with hotel transportation teams.

Skills

Guest service orientation

Excellent communication skills

Organizational skills

Cultural awareness

Education

Bachelor's degree in Hospitality Management

Job description

Mandarin Oriental is seeking an Airport Representative in Manila for its upcoming 5-star hotel, ensuring seamless guest experiences at the airport. The role is crucial for coordinating airport transfers and providing exceptional service to guests.

Ideal candidates will have a background in hospitality or guest services, with strong communication skills and the ability to work flexible hours. Join a dynamic pre-opening team committed to excellence and innovation in service.