Luxury After-Hours Travel Concierge (Remote)

The Consultant Agency; Philippines; Remote; PHP 248,000 - 386,000; Part time

Job summary

The Consultant Agency is seeking an experienced After Hours Travel Coordinator to support luxury‑travel guests outside standard hours. This remote, part‑time role focuses on managing urgent travel changes, disruptions, and guest requests across Australia, coordinating with Travel Advisors and suppliers to deliver seamless service.

Ideal candidates have 5+ years in luxury travel, exceptional English communication, and a calm, problem‑solving approach to handle high‑pressure situations after hours.

Qualifications

• 5+ years of experience in luxury tourism, travel, or high‑end guest services.
• Strong experience supporting travellers and managing travel-related requests, changes, or disruptions.
• Excellent verbal and written English communication skills.
• Exceptional customer service and relationship management skills.
• Strong problem-solving skills and sound judgement.
• Ability to manage urgent situations independently after hours.

Responsibilities

• Act as the primary after‑hours point of contact for guests travelling Australia‑wide via phone and messaging apps.
• Respond promptly and professionally to guest inquiries, requests, and urgent situations.
• Provide calm, solutions‑focused assistance during disruptions.
• Manage after‑hours requests including itinerary changes and emergency situations.
• Coordinate changes to travel arrangements with accommodation providers, transport operators, and tour operators.
• Escalate complex or unresolved matters to the Travel Advisor or management when required.
• Maintain clear and timely communication with guests and internal teams.
• Document interactions in the CRM and update booking systems.

Skills

Luxury travel experience

Customer service

English proficiency

Problem solving

Communication

Tools

CRM software

Booking platforms

Job description

The Consultant Agency is seeking an experienced After Hours Travel Coordinator to support luxury‑travel guests outside standard hours. This remote, part‑time role focuses on managing urgent travel changes, disruptions, and guest requests across Australia, coordinating with Travel Advisors and suppliers to deliver seamless service.

Ideal candidates have 5+ years in luxury travel, exceptional English communication, and a calm, problem‑solving approach to handle high‑pressure situations after hours.