Loyalty Sales Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an experienced Loyalty Sales Manager to lead a portfolio of existing customer accounts, focusing on retention, product adoption, and building strong relationships with key stakeholders.

You will collaborate with cross-functional teams to drive long-term customer success, identify upsell opportunities, and support renewals while monitoring account health and performance.

Qualifications

• 4–8 years of experience in Account Management, Customer Success, Client Relationship Management, or Customer Growth roles.
• Experience handling enterprise or mid-market customer accounts.
• Excellent communication and stakeholder management skills.
• Strong organizational and problem-solving abilities.
• Commercial awareness with the ability to identify growth opportunities.

Responsibilities

• Manage a portfolio of key customer accounts.
• Build and maintain strong relationships with customer stakeholders.
• Act as the primary point of contact for customer needs and escalations.
• Conduct regular business reviews and account discussions.
• Support customers in maximizing the value of the platform and its services.
• Drive customer engagement and product adoption initiatives.
• Monitor account health and proactively identify potential risks.
• Identify upsell and cross-sell opportunities within existing accounts.
• Partner with internal sales teams to progress growth opportunities.
• Support renewal conversations and retention initiatives.
• Develop account growth strategies and action plans.
• Work closely with Customer Success, Operations, Product, and Technology teams.
• Communicate customer feedback and improvement opportunities.
• Ensure timely resolution of customer issues and requests.
• Maintain accurate customer information in CRM systems.
• Track account performance, customer engagement, and growth metrics.
• Prepare reports and account health updates for management.

Skills

Account management

Customer success

Stakeholder management

Communication

Organization

Problem solving

Tools

Salesforce

HubSpot

Zoho

Job description

Position: Loyalty Sales Manager

Location: Philippines

Experience: 4-8 Years

Employment Type: Full-Time

Role Overview

We are seeking an experienced Loyalty Sales Manager to manage and grow a portfolio of existing customer accounts. The role focuses on customer retention, product adoption, relationship management, and identifying opportunities for account expansion.

This position requires someone who can build strong customer relationships, work collaboratively with cross-functional teams, and drive long-term customer success and business growth.

Key Responsibilities

Account Ownership & Relationship Management

• Manage a portfolio of key customer accounts.
• Build and maintain strong relationships with customer stakeholders.
• Act as the primary point of contact for customer needs and escalations.
• Conduct regular business reviews and account discussions.

Customer Adoption & Success

• Support customers in maximizing the value of the platform and its services.
• Drive customer engagement and product adoption initiatives.
• Monitor account health and proactively identify potential risks.
• Recommend best practices to improve customer outcomes.

Growth & Expansion

• Identify upsell and cross-sell opportunities within existing accounts.
• Partner with internal sales teams to progress growth opportunities.
• Support renewal conversations and retention initiatives.
• Develop account growth strategies and action plans.

Cross-Functional Collaboration

• Work closely with Customer Success, Operations, Product, and Technology teams.
• Communicate customer feedback and improvement opportunities.
• Ensure timely resolution of customer issues and requests.

Reporting & CRM Management

• Maintain accurate customer information in CRM systems.
• Track account performance, customer engagement, and growth metrics.
• Prepare reports and account health updates for management.

Requirements

Essential

• 4-8 years of experience in Account Management, Customer Success, Client Relationship Management, or Customer Growth roles.
• Experience handling enterprise or mid-market customer accounts.
• Excellent communication and stakeholder management skills.
• Strong organizational and problem-solving abilities.
• Commercial awareness with the ability to identify growth opportunities.
• Experience collaborating with multiple internal teams.

Preferred

• Experience in SaaS, Technology, Customer Engagement, Rewards, Loyalty, FinTech, or MarTech industries.
• Knowledge of CRM systems such as Salesforce, HubSpot, Zoho, or similar platforms.
• Experience managing customer retention and renewals.

Ideal Candidate

• Takes ownership of customer relationships and outcomes.
• Demonstrates a customer-first mindset while balancing business objectives.
• Works proactively and identifies potential challenges early.
• Is highly organized, detail-oriented, and commercially driven.
• Can operate independently while collaborating effectively with leadership and support teams.