Senior Business Development Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Business Development Manager in the Philippines to manage a portfolio of key customer accounts. You will focus on retention, product adoption, and growth opportunities while collaborating with cross-functional teams to ensure customer success.

You will drive account health, conduct quarterly reviews, and coordinate with Sales, CS, and Product to optimize outcomes for enterprise and mid-market clients.

Qualifications

• 4–8 years of experience in Account Management, Customer Success, Client Relationship Management, or Customer Growth roles.
• Experience handling enterprise or mid-market customer accounts.
• Excellent communication and stakeholder management skills.
• Strong organizational and problem-solving abilities.
• Commercial awareness with the ability to identify growth opportunities.
• Experience collaborating with multiple internal teams.

Responsibilities

• Manage a portfolio of key customer accounts and build strong relationships.
• Act as the primary contact for customer needs and escalations.
• Conduct regular business reviews and account discussions.
• Identify upsell and cross-sell opportunities within existing accounts.
• Partner with internal teams to progress growth opportunities and renewals.
• Maintain accurate customer information in CRM and track health metrics.

Skills

Account Management

Customer Success

Relationship Building

Stakeholder Management

Tools

Salesforce

HubSpot

Zoho CRM

Job description

Position: Senior Business Development Manager

Location: Philippines

Experience: 4–8 Years

Employment Type: Full-Time

Role Overview:

We are seeking an experienced Senior Business Development Manager to manage and grow a portfolio of existing customer accounts. The role focuses on customer retention, product adoption, relationship management, and identifying opportunities for account expansion.

This position requires someone who can build strong customer relationships, work collaboratively with cross-functional teams, and drive long-term customer success and business growth.

Key Responsibilities

Account Ownership & Relationship Management

• Manage a portfolio of key customer accounts.
• Build and maintain strong relationships with customer stakeholders.
• Act as the primary point of contact for customer needs and escalations.
• Conduct regular business reviews and account discussions.

Customer Adoption & Success

• Support customers in maximizing the value of the platform and its services.
• Drive customer engagement and product adoption initiatives.
• Monitor account health and proactively identify potential risks.
• Recommend best practices to improve customer outcomes.

Growth & Expansion

• Identify upsell and cross-sell opportunities within existing accounts.
• Partner with internal sales teams to progress growth opportunities.
• Support renewal conversations and retention initiatives.
• Develop account growth strategies and action plans.

Cross-Functional Collaboration

• Work closely with Customer Success, Operations, Product, and Technology teams.
• Communicate customer feedback and improvement opportunities.
• Ensure timely resolution of customer issues and requests.

Reporting & CRM Management

• Maintain accurate customer information in CRM systems.
• Track account performance, customer engagement, and growth metrics.
• Prepare reports and account health updates for management.

Requirements

Essential

• 4–8 years of experience in Account Management, Customer Success, Client Relationship Management, or Customer Growth roles.
• Experience handling enterprise or mid-market customer accounts.
• Excellent communication and stakeholder management skills.
• Strong organizational and problem-solving abilities.
• Commercial awareness with the ability to identify growth opportunities.
• Experience collaborating with multiple internal teams.

Preferred

• Experience in SaaS, Technology, Customer Engagement, Rewards, Loyalty, FinTech, or MarTech industries.
• Knowledge of CRM systems such as Salesforce, HubSpot, Zoho, or similar platforms.
• Experience managing customer retention and renewals.

Ideal Candidate

• Takes ownership of customer relationships and outcomes.
• Demonstrates a customer-first mindset while balancing business objectives.
• Works proactively and identifies potential challenges early.
• Is highly organized, detail-oriented, and commercially driven.
• Can operate independently while collaborating effectively with leadership and support teams.