Customer Success Manager

Advantage Club INC; Manila; On-site; PHP 400,000 - 700,000; Full time

Job summary

Advantage Club INC in Manila (Work From Office) is seeking an experienced Customer Success Manager to lead client relationships and expand our presence in HR tech SaaS. You will drive customer success initiatives, collaborate with product and sales teams, and ensure long-term value for clients across our platform.

The ideal candidate brings a strong CRM and analytics background, excellent communication, and a proven track record of managing high-impact accounts in a fast-paced SaaS environment.

Qualifications

• 2–5 years of experience in customer success or related roles in B2B SaaS.
• Proven ability to manage client relationships and drive customer outcomes.
• Strong written and verbal communication skills.

Responsibilities

• Develop and execute customer success strategies with senior management.
• Maintain and communicate customer needs to improve retention and growth.
• Track and analyze customer success metrics and trends.
• Coordinate with sales/marketing for references and case studies.
• Improve onboarding processes for seamless customer integration.
• Demonstrate product features through engaging demos.
• Promote brand advocacy and cross-promotion with partners.

Skills

CRM software

Communication skills

Analytical thinking

Cross-functional collaboration

Customer success mindset

Education

Bachelor’s degree in Business Administration

Marketing

Communications

Information Technology

Master’s Degree in Business Administration

Tools

Salesforce

HubSpot

Project management tools

Job description

Job Discription:

A pioneer in the Employee Rewards and Engagement category, AdvantageClub.ai was established in 2016. Headquartered in the heart of the tech world, San Francisco, we have consistently pushed the boundaries of innovation and expanded our global footprint while delivering cutting-edge solutions to clients worldwide.

AdvantageClub.ai boasts backing from visionary investors like Y Combinator, GrowX Ventures, and Axilor Ventures.

We bridge the globe, catering to over 5 million users across 104 countries, from bustling US cities to Southeast Asian hubs and the vibrant markets of UAE and India. This translates to real impact, partnering with industry giants like Concentrix, HCL, Tech Mahindra, BCG, Target, Tata Steel, RAK Bank, and more, engaging workforces with a network of 10,000+ brands, ensuring employees have access to top-tier rewards that enhance their lives on a global scale.

The world's most prominent AI-driven Employee Engagement and Reward platform,

AdvantageClub.ai is disrupting the Employee Experience Space for a better tomorrow. Come, and be part of this transformational journey!

Job Role:

Customer Success Manager We are seeking an experienced and highly motivated Customer Success Manager to lead our efforts in nurturing client relationships and expanding our presence within the HR Tech SaaS industry. The ideal candidate will have a strong background in customer relationship management within the SaaS sector, specifically with HR technology solutions. This role is crucial in driving client satisfaction, managing key accounts, and ensuring long-term customer success through strategic collaboration and personalised support.

Make a difference/Responsibilities: You will own and drive it

Location - Manila (Work From Office)

Key Responsibilities:

• Develop Customer Success Strategies: Collaborate with the creative team to maintain and evolve customer success strategies and best practices.
• Senior Management Communication: Effectively communicate with internal and external senior-level management to understand customer needs, enhance retention and growth strategies, and share key insights and learning.
• Metrics Maintenance: Manage and maintain existing customer success metrics and data as directed by leadership.
• Client Collaboration: Collaborate with team members to strategize and problem-solve upcoming client meetings, ensuring alignment with customer success goals.
• Campaign Performance Analysis: Prepare documentation and visuals to demonstrate campaign performance to clients; analyse trends to identify areas for improvement.
• Customer References and Case Studies: Partner with sales and marketing teams to secure customer references and develop compelling case studies.
• Customer Experience Improvement: Review customer complaints and concerns, proactively seeking opportunities to enhance the overall customer experience.
• Brand Advocacy: Cultivate an enthusiastic customer base and identify brand ambassadors to amplify product benefits and value.
• Product Demonstrations: Conduct product demonstrations to showcase features and benefits for customers.
• On boarding Process Improvement: Enhance on boarding processes to ensure seamless customer integration and satisfaction.
• Cross-Promotion Initiatives: Develop and execute reciprocal cross-promotion programs with business partners on social media platforms and coordinate online reviews to benefit both businesses mutually.

Required Skills:

• Bachelor’s degree in Business Administration, Marketing, Communications, Information Technology, or a related field.
• Master’s Degree in Business Administration is a plus.
• 2 - 5 years of experience in customer success, account management, sales, or related roles within the B2B SaaS industry.
• Proven track record of managing client relationships and driving customer success in a fast-paced, dynamic environment.
• Strong understanding of SaaS business models and familiarity with CRM software (e.g., Salesforce, HubSpot) and project management tools.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and effectively.
• Analytical mindset with the ability to interpret data and make data-driven decisions to optimize customer outcomes.
• Demonstrated ability to collaborate and influence cross-functional teams to achieve customer success goals.