Loyalty & Retention Specialist - Elevate Subscriptions

Emapta Global; Metro Manila; On-site; PHP 609,000 - 730,000; Full time

Benefits offered by this job

HMO coverage

Salary advance program

Premium gym access

Office in Ortigas

Training via Emapta Academy

Global career exposure

Job summary

Emapta Global in the Philippines invites you to join as a Customer Retention Specialist, shaping loyalty for a leading Australian media partner. You will handle high-volume retention conversations, cancellations, and value-based offers to protect subscriptions and revenue.

Working onsite in Ortigas, you’ll gain exposure to international teams, a competitive salary package, and development opportunities through Emapta Academy, with comprehensive benefits from Day 1.

Qualifications

• Minimum 3 years in customer-facing roles with retention focus.
• Proven success in saves, cancellations, and retention targets.
• Excellent English communication and problem solving.
• Ability to work across voice, chat, and email channels.
• Strong data-entry accuracy and KPI-driven performance.

Responsibilities

• Manage inbound/outbound interactions with a retention and sales focus.
• Identify attrition risks and upsell opportunities.
• Offer suitable upgrades or subscription options to retain customers.
• Educate customers on features and benefits to reduce churn.
• Document interactions in CRM and maintain records.
• Meet targets aligned with CX and retention KPIs.

Skills

Customer retention

Retention calls

Upselling

Negotiation

English fluency

Job description

Emapta Global in the Philippines invites you to join as a Customer Retention Specialist, shaping loyalty for a leading Australian media partner. You will handle high-volume retention conversations, cancellations, and value-based offers to protect subscriptions and revenue.

Working onsite in Ortigas, you’ll gain exposure to international teams, a competitive salary package, and development opportunities through Emapta Academy, with comprehensive benefits from Day 1.