Executive Consumer Operations

Emapta Global; Mandaluyong; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO coverage day 1 with dependent

Prime Ortigas office location

Salary Advance Program with banking

Emapta Academy courses

Gym access 24/7 (Ortigas & Makati)

Emapta Lifestyle perks

Employee referral incentives

20 annual leaves (including cashable)

Mentorship with global leaders

Diverse and supportive work culture

Job summary

Emapta Philippines is seeking an Executive Consumer Operations to turn digital platforms and subscriber insights into growth. You will manage CMS updates, marketing automation, and multichannel campaigns across channels, while building expertise within a globally recognized media organization and enjoying international exposure.

The role emphasizes CMS leadership, data-driven optimization, and collaboration with pricing and customer engagement teams to drive retention and growth.

Qualifications

• 3-5 years of experience using WordPress VIP or other content management systems.
• Demonstrated expertise in marketing automation platforms such as Salesforce Marketing Cloud, Adobe Experience Manager, or similar technologies
• Hands-on proficiency in HTML and SQL
• Working knowledge of data warehousing and Microsoft Azure
• Excellent analytical and problem-solving skills
• Strong stakeholder management and communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Ability to meet tight deadlines while effectively prioritizing deliverables
• Strong accountability, attention to detail, and ownership of outcomes

Responsibilities

• Manage digital subscription CMS platforms to increase audience growth and subscriber acquisition
• Oversee end-to-end CMS content, branding, and offer updates, including testing, deployment, optimization, and quality assurance
• Partner with customer engagement and pricing teams to implement dynamic pricing and retention strategies
• Identify opportunities to improve conversion rates, automation, response times, and operational efficiency
• Support post-conversion communications and subscriber engagement initiatives across digital channels
• Execute targeted email and SMS campaigns through Salesforce Marketing Cloud, including audience segmentation and testing
• Build, test, and deploy multichannel marketing campaigns integrated with product notifications and social media platforms
• Collaborate with stakeholders, suppliers, and technology partners to enhance campaign and platform performance
• Maintain rigorous quality standards to deliver exceptional customer experiences and engagement outcomes
• Analyze subscriber data, campaign metrics, and performance insights to optimize marketing decisions
• Facilitate rapid experimentation using a test-fast, learn-fast approach
• Take ownership of CMS updates, campaign execution, and subscriber engagement initiatives
• Maintain comprehensive knowledge of digital platforms, business systems, performance metrics, and operational processes

Skills

WordPress VIP

Marketing automation

HTML

SQL

Data warehousing

Azure

Tools

Salesforce Marketing Cloud

Adobe Experience Manager

Microsoft Azure

Job description

Redefine Consumer Operations in Australia's Premier Publishing Sector

Our client is one of Australia's most influential media and information organizations, reaching more than 18 million people each month through trusted journalism, premium digital platforms, and iconic publications. Renowned for shaping national conversations and championing meaningful community causes, it combines editorial excellence with audience-led innovation. Its award-winning brands inform, inspire, and connect communities nationwide, while advanced subscription strategies and digital experiences continue to strengthen its leadership across Australia's evolving media landscape and set new standards for impactful storytelling nationwide.

Job Description

Turn digital platforms and subscriber insights into seamless experiences that strengthen audience growth and retention. The Executive Consumer Operations manages CMS updates, marketing automation, targeted campaigns, and continuous experimentation across multiple channels. Build valuable expertise within a globally recognized media organization while developing a long-term career with Emapta, where top 1% talent enjoys balance, growth, and meaningful international exposure.

Job Overview

• Employment Type: Full Time
• Work Setup: Onsite, Ortigas
• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of experience using WordPress VIP or other content management systems
• Demonstrated expertise in marketing automation platforms such as Salesforce Marketing Cloud, Adobe Experience Manager, or similar technologies
• Hands-on proficiency in HTML and SQL
• Working knowledge of data warehousing and Microsoft Azure
• Excellent analytical and problem-solving skills
• Strong stakeholder management and communication skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Ability to meet tight deadlines while effectively prioritizing deliverables
• Strong accountability, attention to detail, and ownership of outcomes

Responsibilities

• Manage digital subscription CMS platforms to increase audience growth and subscriber acquisition
• Oversee end-to-end CMS content, branding, and offer updates, including testing, deployment, optimization, and quality assurance
• Partner with customer engagement and pricing teams to implement dynamic pricing and retention strategies
• Identify opportunities to improve conversion rates, automation, response times, and operational efficiency
• Support post-conversion communications and subscriber engagement initiatives across digital channels
• Execute targeted email and SMS campaigns through Salesforce Marketing Cloud, including audience segmentation and testing
• Build, test, and deploy multichannel marketing campaigns integrated with product notifications and social media platforms
• Collaborate with stakeholders, suppliers, and technology partners to enhance campaign and platform performance
• Maintain rigorous quality standards to deliver exceptional customer experiences and engagement outcomes
• Analyze subscriber data, campaign metrics, and performance insights to optimize marketing decisions
• Facilitate rapid experimentation using a test-fast, learn-fast approach
• Take ownership of CMS updates, campaign execution, and subscriber engagement initiatives
• Maintain comprehensive knowledge of digital platforms, business systems, performance metrics, and operational processes

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.