Logistics Track & Trace Specialist

Lean Solutions Group; Makati; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

Lean Solutions Group (LSG) is seeking a Track and Trace Associate to monitor loads across multiple systems, update statuses, and communicate with carriers, dispatchers, and internal teams. You will ensure timely movement of loads and provide visibility for prioritization.

The role requires careful attention to details, strong communication, and the ability to work in a 24/7 environment, supporting U.S. clients from our Makati office. Proficiency with McLeod is a plus.

Qualifications

• Clear written and verbal communication with professional tone.
• Proficient in Microsoft Office; familiarity with logistics software is a plus.
• Basic to intermediate knowledge of U.S. geography and time zones.
• Strong analytical and problem-solving abilities.
• Excellent organization and time-management skills.
• Collaborative team player with professional attitude.
• Wlexible in scheduling for 24/7 operations.
• Comfortable sitting and using office equipment for long periods.

Responsabilités

• Keep the load dashboard updated in real time.
• Maintain 'At Shipper' and 'Progress' boards by seniority.
• Register load information from carrier or driver in the system.
• Handle inbound/outbound calls and deliver high-quality service.
• Enter detailed notes in the McLeod system.
• Confirm pickups and deliveries as needed.
• Contact carriers to verify shipping hours and readiness.
• Track loads and update check calls across the team.
• Call drivers/dispatchers for ETA and current location.
• Forward PODs and relevant documents to the proper department.
• Escalate day-to-day operational cases to Shift Lead.
• Perform other duties as assigned.

Connaissances

Communication

Excel

Logistics knowledge

Analytical thinking

Time management

Team collaboration

Operational flexibility

Physical endurance

Outils

McLeod

MacroPoint

Description du poste

Lean Solutions Group (LSG) is seeking a Track and Trace Associate to monitor loads across multiple systems, update statuses, and communicate with carriers, dispatchers, and internal teams. You will ensure timely movement of loads and provide visibility for prioritization.

The role requires careful attention to details, strong communication, and the ability to work in a 24/7 environment, supporting U.S. clients from our Makati office. Proficiency with McLeod is a plus.