EDI Integration and Mapping Analyst (Hybrid, Night Shift)

Cardinal Health International Philippines Inc.; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Weekly in-office day

Career development

Job summary

Cardinal Health International Philippines Inc. seeks an EDI Mapping Analyst to support EDI trading partner setups, troubleshooting, and service delivery within the IT function.

The role involves collaborating with internal and external partners to gather requirements, map EDI specs, and ensure timely, accurate implementations. The ideal candidate has 1–3 years of EDI mapping experience, strong analytical skills, and the ability to manage multiple tickets while maintaining a customer-focused

Qualifications

• 1 - 3 years of EDI Mapping experience.
• Bachelor's degree in related field, or equivalent work experience, preferred
• Strong trouble shooting skills - critical thinking a must
• Ability to work on multiple implementations/tickets at one time with emphasis on customer service and root cause analysis; experience with ServiceNow a plus
• Ability to work directly/ interface with customers and facilitate meetings, both with Internal and External partners/ clients
• Can train & provide walk through to external clients
• EDI experience required

Responsibilities

• Add new and support existing EDI Trading Partner setups for all business units (Medical, Pharma, Pharma 3PL).
• Utilize ServiceNow ticket tracking software to manage all requests and enhancements.
• Provide comprehensive technical consultation to business and IT units.
• Work with external trading partners to identify business requirements for new and existing EDI implementations.
• Research alternative solutions and make recommendations.
• Understand customer tactical and strategic goals and apply to business solutions.
• Maintain contact with clients to ensure expectations are understood and met.
• Coordinate efforts across multiple business and technical groups.
• Promote awareness of quality and maintain the quality of services and content.
• Identify and eliminate obstacles to plans or implementations.
• Understand and maintain business SLA including metrics and dashboards.

Skills

EDI Mapping

Troubleshooting

Customer Service

Root Cause Analysis

Multitasking

Meeting Facilitation

ServiceNow

Communication

Training Clients

Education

Bachelor's degree in related field, or equivalent work experience

Tools

ServiceNow

AS2 / SFTP

Job description

Hybrid: Once a week RTO
Shift: EST/Night Shift (8PM-5AM)

What EDI Integration and Mapping Analyst contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Qualifications

• 1 - 3 years of EDI Mapping experience


• Bachelor's degree in related field, or equivalent work experience, preferred


• Strong trouble shooting skills - critical thinking a must


• Ability to work on multiple implementations/tickets at one time with emphasis on customer service and root cause analysis; experience with ServiceNow a plus


• Ability to work directly/ interface with customers and facilitate meetings, both with Internal and External partners/ clients


• Can train & provide walk through to external clients


• EDI experience required

What is expected of you and others at this level

• Responsibility for adding new and supporting existing EDI Trading Partner setups for all business units (i.e. Medical, Pharma, Pharma 3PL).


• Utilize Service Now ticket tracking software to manage all requests and enhancements.


• Provide comprehensive technical consultation to business and IT business units.


• Work closely with external trading partners to identify business requirements for new and existing EDI implementations.


• Will be responsible for researching alternative solutions and make recommendations.


• Gain an understanding of the customer's tactical and strategic goals and apply to business solutions.


• Maintain contact with clients to ensure that their expectations are understood and met.


• Identify internal and external resources to achieve established business goals within specified parameters.


• Coordinate efforts across multiple business and technical groups.


• Promote an awareness of quality within team, and maintain the quality of services, deliverables, and content.


• Identify and eliminate obstacles to solution plans, business goals, or implementations.


• Responsible for understanding and maintaining business SLA including metrics and dashboards showing current state, progress, and trending numbers.


• Knowledge of EDI document types (including but not limited to 850-Purchase Order, 855 – Purchase Order Acknowledgement, 856 – Advance Ship Notice, 810 - Invoice, 832 - Catalog).


• Knowledge of AS2 and SFTP communication protocols.


• Demonstrates excellent listening, communication, and facilitation skills.


• Applies basic concepts, principles and technical capabilities to perform routine tasks


• Works on projects of limited scope and complexity


• Follows established procedures to resolve readily identifiable technical problems


• Works under direct supervision and receives detailed instructions


• Develops competence by performing structured work assignments