Logistics Operations Supervisor

RecruitNest Consulting; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

RecruitNest Consulting seeks an Audit Supervisor to lead Logistics Data Analysts/Auditors across Asia, Europe, and the Americas, overseeing audit operations and resolving exceptions.

You will mentor teammates, ensure timely deliverables, monitor KPIs, and implement SOPs to improve efficiency and compliance.

This fully on-site role at IT Park, Cebu requires a proactive leader who can start immediately and build strong carrier/client relationships.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or related field.
• 2+ years in supervisory or team leadership role.
• Experience with ERP/MRP systems.
• Experience in logistics or financial analysis is an advantage.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Ability to start immediately.
• Professionalism and stakeholder management.

Responsibilities

• Lead and support Logistics Data Analysts/Auditors managing client accounts across Asia, Europe, and the Americas.
• Oversee audit processes to identify and resolve errors and exceptions.
• Prioritize team tasks, monitor progress, and ensure timely deliverables.
• Use KPI reports and scorecards for planning and audits.
• Monitor performance against customer metrics and SLAs.
• Collaborate with carriers and customers to meet needs and ensure service quality.
• Serve as escalation point for issues with timely resolutions.
• Implement and maintain SOPs across operations.
• Identify non-standard processes and work with cross-functional teams to improve efficiency and compliance.
• Maintain documentation in SharePoint or other repositories.
• Participate in audits, meetings, and performance reviews for improvements.
• Provide regular coaching and guidance to team members.
• Foster a positive team environment and continuous improvement culture.

Skills

Leadership

Analytical thinking

Communication

Team management

Education

Bachelor's degree in Accounting, Finance, Business or related field

Tools

ERP/MRP systems

Job description

Job Expectations:

• Position Type: Experienced - Lead/Supervisor
• Employment Type: Full-Time, Permanent (Direct Hire)
• Work Setup & Location: Fully Onsite - IT Park, Cebu
• Work Schedule: Weekdays; Mid/Night Shift
• Industry: Logistics & Supply Chain Technology

About the Job:

We are looking for an Audit Supervisor to join our client's team and lead Logistics Data Analysts/Auditors across multiple regions. In this role, you will oversee audit operations, ensure the accurate and timely resolution of audit exceptions, monitor team performance against customer metrics, and maintain strong relationships with carriers and clients. You will also manage workflows, support process improvements, maintain documentation, and coach team members to promote consistent, high-quality service delivery.

Key Responsibilities:

• Lead and support Logistics Data Analysts/Auditors managing client accounts across Asia, Europe, and the Americas.
• Oversee the execution of audit processes to accurately and efficiently identify and resolve exceptions.
• Prioritize team tasks, monitor progress, and ensure the timely completion of deliverables.
• Conduct regular planning sessions using KPI reports and scorecards to maintain consistent audit operations.
• Monitor performance against customer metrics and service level agreements.
• Collaborate with carriers and customers to understand their needs and ensure high-quality service delivery.
• Serve as an escalation point for carrier and customer concerns, providing timely resolutions and follow-up.
• Implement and maintain standard operating procedures to ensure consistency and compliance across operations.
• Identify non-standard processes and work with cross-functional teams to improve efficiency and compliance.
• Maintain process documentation, SOPs, and work instructions in SharePoint or other standard repositories.
• Participate in audit reviews, team meetings, and performance discussions to identify opportunities for improvement.
• Monitor individual and team performance and provide regular coaching, mentoring, and guidance.
• Promote a positive team environment and a culture of continuous improvement.
• Perform other responsibilities as assigned based on business needs.

Qualifications:

• Bachelor's degree in Accounting, Finance, Business, or a related field.
• At least 2 years of experience in a supervisory or team leadership role, preferably in audit, logistics, finance, or operations.
• Familiarity with relevant software, systems, and ERP/MRP platforms.
• Experience in logistics or financial analysis is an advantage.
• Experience managing and mentoring teams in a performance-driven environment.
• Strong analytical and problem-solving skills, with a focus on process improvement and operational efficiency.
• Excellent verbal and written communication skills, with the ability to work effectively with clients, carriers, and internal stakeholders.
• Strong interpersonal and organizational skills, with a proactive, dependable, and results-oriented approach.
• High level of professionalism and ability to work effectively with stakeholders at all levels.
• Can start immediately, if possible.