Logistics Operations & Process Improvement Associate

J&T Express; Taguig; On-site; PHP 279,000 - 502,000; Full time

Job summary

J&T Express in Metro Manila seeks a proactive Logistics Training and Standards Specialist to help develop standardized processes, train staff, and monitor compliance. The role focuses on improving efficiency, routing, and operational consistency across branches.

The ideal candidate has a background in logistics/operations, strong communication skills, and proficiency in Excel/PowerPoint. A fast-paced courier environment experience is beneficial.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field.
• 1–2 years of relevant experience in logistics, express courier, delivery, or operations.
• Background or experience in training, process standardization, coaching, or employee development is preferred.
• Experience in express courier or logistics operations is preferred.
• Strong communication, presentation, and interpersonal skills.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Strong analytical and problem-solving skills.
• Ability to analyze operational data and identify process gaps or irregularities.
• Organized, detail-oriented, and able to manage multiple tasks.
• Willing to work in a fast-paced logistics environment.

Responsibilities

• Assist in the development and implementation of standardized logistics and operational processes.
• Conduct training, coaching, and orientation for personnel regarding operational procedures and standards.
• Prepare and deliver presentations, training materials, and process guidelines.
• Monitor compliance with established operational standards and identify areas for improvement.
• Assist in daily operational planning, manpower allocation, route coordination, and resource utilization.
• Monitor logistics performance and operational activities to ensure timely and efficient delivery.
• Analyze operational data and reports to identify trends, inefficiencies, and process gaps.
• Investigate and coordinate the resolution of operational abnormalities, delays, and service issues.
• Coordinate with branches, hubs, and other departments to address operational concerns.
• Prepare regular reports regarding operational performance, abnormalities, and corrective actions.
• Recommend process improvements to enhance efficiency, service quality, and operational consistency.
• Perform other logistics and operations-related tasks as assigned.

Skills

Communication skills

Presentation

Interpersonal skills

Excel

PowerPoint

Analytical thinking

Problem solving

Data analysis

Multitasking

Detail-oriented

Time management

Education

Bachelor’s degree in Logistics

Bachelor’s degree in Supply Chain Management

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Related field

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

J&T Express in Metro Manila seeks a proactive Logistics Training and Standards Specialist to help develop standardized processes, train staff, and monitor compliance. The role focuses on improving efficiency, routing, and operational consistency across branches.

The ideal candidate has a background in logistics/operations, strong communication skills, and proficiency in Excel/PowerPoint. A fast-paced courier environment experience is beneficial.